Client Success Manager (UK & Europe)

Strider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Using cutting-edge AI and proprietary methodologies, we transform open-source data into actionable insights that help protect technology, talent, and supply chains from nation-state risks.

As one of Strider's UK/Europe Client Success Managers, your role is to drive impactful results for our UK and European-based clients by ensuring they get the most value from our suite of products and services. Your goal is to deliver an exceptional client experience from contract signature to renewal, maximising retention and expanding our footprint within existing clients. If you are passionate about client success, possess a proactive mindset, and believe in Strider's mission to safeguard innovation, you could be the perfect fit for this role.

Key Responsibilities:

• Client Journey Ownership: Lead clients through every phase of their journey with Strider, from contract signature to renewal. You will be responsible for kickoff meetings, training, onboarding, and conducting regular business reviews.

• Client Expansion: Identify opportunities for expanding the Strider product portfolio with existing clients. Partner with the sales team to align the right solutions with client needs at the right time.

• Cross-Functional Collaboration: Partner with internal teams, including product, sales, and engineering, to bring the best resources and expertise to clients when they need it most.

• Ethical Leadership: Uphold confidentiality and integrity in all client interactions, maintaining the trust and security that is core to Strider's mission.

• Proactive Client Management: Anticipate client needs and challenges, providing solutions before they escalate. Respond quickly to client requests, acting with urgency and professionalism.

Key Qualifications:

• 3+ years of successful client success experience, or equivalent experience in a SaaS, DaaS, or Intelligence company.

• Established track record of enabling clients to achieve results.

• Demonstrated high learning agility with ability to quickly comprehend Strider's unique capabilities and data sets.

• Proven self-starter, who's comfortable in a fast-paced and sometimes self-directed, start-up environment.

• Excellent verbal and written communication skills.

• Engaging personality who can connect with clients at the analyst and C-Suite level, and resolve client concerns.

• Strong time management and organisational skills.

• Available to travel up to 25% for client engagements.

Preferred (Bonus) Qualifications:

• Previous experience working with large enterprise and government clients.

• Previous experience working with or familiarity with Corporate and Information Security clients, especially Counterintelligence, Insider Risk, and Supply Chain Risk programmes.

• Previous experience in the military, defence, and/or intelligence community.

• Previous sales or demand generation experience.

• Proficiency in a European language - French, German, or other European languages particularly advantageous given the nature of our client base.

Benefits:

• Competitive Compensation

• Company Equity Options

• Flexible PTO in addition to statutory annual leave

• Two paid company breaks

• Wellness Reimbursement

• UK Statutory Holidays (Office Closed)

• Paid Parental Leave

• Pension Scheme with employer contributions

• Comprehensive Medical, Dental, and Vision Insurance

Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.