INTEGRATED CARE COORDINATOR, INTENTION HEALTHCARE

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry.

We also provide nursing home support, care management services, and in-home medical services through our House Calls Division, Intention Health Care and facilitate smooth transitions between care settings including telehealth, in-person medical visits, and home care through Intention Health Care. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Title: Integrated Care Coordinator, Intention Healthcare

Position Summary: The Integrated Care Coordinator serves as a vital link between patients and healthcare services, ensuring seamless coordination across our multispecialty network. This role focuses on breaking down barriers to care for underserved populations in the Bronx, coordinating between primary care, specialty services, behavioral health, and community resources to deliver comprehensive, patient-centered care. 

This position is ideal for individuals looking to make a meaningful impact in the healthcare field while working in a supportive team environment. You'll be part of an organization that has demonstrated over 25 years of commitment to innovating healthcare delivery for underserved communities, with opportunities to grow alongside our rapidly expanding multispecialty medical group.

Responsibilities

Key Responsibilities 

• Develop and maintain comprehensive care plans addressing medical, behavioral, and social determinants of health 

• Coordinate services across Essen's integrated clinical divisions including urgent care, primary care, and specialty services 

• Facilitate smooth transitions between care settings including telehealth, in-person visits, and home care through Essen House Calls 

• Utilize Remote Patient Monitoring tools to track patient progress and proactively address health concerns 

• Monitor patient adherence to care plans and adjust interventions based on outcomes  

Patient Engagement & Outreach 

• Conduct initial assessments to identify patient needs, preferences, and barriers to care 

• Perform community outreach to engage underserved populations in the Bronx 

• Educate patients and families about health conditions, treatment options, and self-management strategies in both English and Spanish 

• Support patients in navigating community resources and social services throughout New York City 

• Advocate for patients within the healthcare system to ensure access to appropriate service 

• Bachelor's degree preferred 

• Relevant certifications in healthcare, social services, or related field considered 

Cross-Functional Position – HC Scheduling Department  

Key Responsibilities 

• Scheduling and coordination: Book appointments for established Intention patients with physicians, specialists, and other healthcare providers in House Call Smart Scheduling Tool and/or eCW.  

• Add, cancel or make changes to appointments and resolve appointment conflicts for staff and customers or clients.  

• Outbound calls to HC patients in order to schedule, remind, and follow-up on appointments. 

• Data Management – Collecting and verifying patient demographics, insurance information, and medical history, and updating patient records in our EHR system.  

• Insurance Verification – Confirming insurance coverage, checking for necessary pre-authorizations, and collecting copays or other payments.  

• Administrative duties – Perform general clerical tasks like faxing, filing, and maintaining a clean and organized working environment.  

Qualifications

Qualifications  

• 1-2 years of direct patient care experience 

• Experience in Care Coordination or Case Management 

• Experience with Remote Patient Monitoring 

• Familiarity with Electronic Health Records (EHR) 

• Previous experience in outreach, community engagement, social services, or related field  

Skills & Competencies 

• Bilingual: Fluent in Spanish and English (Required) 

• Excellent communication and public speaking skills 

• Ability to work independently and travel within the Bronx 

• Knowledge of community resources and services in New York City 

• Strong organizational and time management skills 

• Cultural sensitivity and ability to work with diverse, underserved populations 

• Proficiency in motivational interviewing and health coaching techniques  

Compensation & Benefits 

• Pay: $22.00 - $25.00 per hour 

• Job Type: Full-time  

Equal Opportunity Employer

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