Account Manager

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

The Account Manager is responsible for the operational oversight, relationship management, and performance coordination of healthcare providers and partnered nursing home facilities across assigned states. This role ensures seamless implementation of clinical programs, regulatory compliance, provider engagement, and high-quality service delivery. The Account Manager serves as the primary liaison between facilities, providers, support teams, and executive leadership.

Responsibilities

Support and oversee providers (NPs, RNs, specialty clinicians) across assigned regions.

• Manage relationships with nursing home leadership (Administrators, DONs, clinical teams)
• Ensure clinical programs (cardiac rehab, chronic care, phototherapy, etc.) run smoothly.
• Monitor performance metrics, provider productivity, and documentation compliance.
• Conduct routine check-ins with facilities; resolve workflow issues quickly.
• Coordinate onboarding, scheduling, and training.
• Assist with reporting, audits, and quality assurance

Qualifications

• Experience with skilled nursing faculties, long term care, or outpatient clinical programs preferred.
• 2-5+ years’ experience in account management, provider relations, or healthcare operations.
• Strong understanding multi-state healthcare operations.
• Excellent communication, organization, and relationship building skills
• Ability to travel to assigned facilities based on the need of the business. 20 -40% travel
• Proficiency in EM/HER systems. Microsoft Office and reporting dashboards.
• Highly comfortable managing multiple facilities.
• Understand provider productivity and quality metrics.
• Project management skills
• Adaptable to change based on the need of the business
• Demonstrate ability to lead.

Education:

Bachelor’s Degree

Masters in Healthcare Administration, Business Administration or related field

Key Competencies:

• Strong Leadership and interpersonal skills
• Ability to manage multitask facilities and providers simultaneously
• Problem solving and critical thinking
• Performance oversight and accountability
• Time management and multitasking
• Detailed orientated and highly organized
• Professionalism and diplomacy
• Company Account, Systems & Equipment Requirement
• Physical/Environmental Conditions
• OSHA
• HIPPA Confidentiality and Infection Control Compliance

Equal Opportunity Employer

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.