Occupancy & Compliance Specialist

Overview

The Occupancy & Compliance Specialist ensures that the affordable housing property operates within all legal, regulatory, and program requirements. This role focuses heavily on managing tenant arrears, implementing rent-collection strategies, and conducting direct resident engagement, including fieldwork and door knocking—to support successful tenancy and regulatory compliance. The specialist also oversees leasing functions, annual/interim certifications, and ongoing file audits to maintain full adherence to program rules.

Responsibilities

• Leads all rent-collection efforts, including monitoring delinquency reports, contacting residents, and developing payment plans
• Conducts proactive outreach such as door knocking, unit visits (as appropriate), and on-site resident engagement to resolve arrears
• Collaborates with residents to identify barriers to payment and connect them with rental-assistance programs or supportive services
• Maintains accurate documentation of all arrears activity, communications, and payment arrangements
• Conducts detailed file audits to ensure adherence to HUD, LIHTC, PACT, and Fair Housing regulations
• Prepares for and support agency monitoring visits
• Processes annual and interim recertifications, including income verification and rent calculations
• Manages applicant waitlists, conduct interviews, and oversees move-in/move-out processes.
• Supports occupancy goals by ensuring units are leased efficiently and in full compliance with program rules
• Maintains organized, confidential, and up-to-date tenant and compliance files
• Prepares monthly occupancy, arrears, and compliance reports for management
• Conducts on-site visits, door knocking, and community outreach to engage residents regarding arrears, certifications, and compliance needs
• Serves as an on-the-ground representative of the property, building trust and supporting positive resident relationships

Qualifications

EXPERIENCE/EDUCATION

• Bachelor’s Degree preferred
• 2–5 years in affordable housing compliance, property management, or rent collection
• COS, LIHTC, TCS, or similar certification preferred
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS & ABILITIES

• Strong understanding of HUD, LIHTC, PACT, and local housing authority regulations
• Proficiency with Yardi or comparable housing-management systems
• Strong communication and conflict-resolution abilities
• Comfort with fieldwork, door knocking, and direct resident interaction
• High attention to detail and excellent organizational skills
• Ability to manage confidential information with discretion

Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team.

For Washington DC this ranges from $46,600.00 - $63,030.00 plus benefits and retirement program.

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.