Carrier Manager - Americas

swap· Operations
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🌍 Remote📍 Austin, TexasFullTime

About this role

Carrier Manager – Americas

Location: United States, Austin

Reporting to: Senior Director, Cross-Border

Swap is building a serious cross-border function. This role is not a general logistics-management post. It is a commercially important carrier-management role responsible for improving carrier performance, strengthening commercial terms, and increasing the quality of cross-border support provided to the business.

The Carrier Manager – Americas will own Swap’s key carrier relationships across the US, Canada, and Australia, with direct responsibility for FedEx, DHL Express, DHL eCommerce, UPS, and selected regional partners. The role will lead carrier negotiations, service reviews, escalation management, and performance tracking across a growing international shipping footprint.

Key responsibilities

  • Own strategic and operational carrier relationships across the Americas portfolio

  • Lead negotiations on rates, surcharges, service commitments, and contract terms

  • Run quarterly business reviews and regular carrier-performance reviews

  • Monitor service, transit, and cost performance across key lanes and merchants

  • Lead major carrier escalations and drive corrective action

  • Support Sales and Account Management on complex merchant opportunities

  • Recommend routing, carrier, and commercial changes based on performance and economics

  • Build disciplined internal reporting on carrier health and risk

  • Work closely with Operations, Product, and Finance on carrier-linked issues and decisions

Candidate profile

  • 7–12 years in carrier management, parcel, cross-border logistics, or related fields

  • Experience with FedEx, UPS, DHL, or comparable carrier and ecommerce infrastructure businesses

  • Strong negotiation capability

  • Strong analytical judgement

  • Able to operate credibly with carriers, commercial teams, and senior leadership

This role is intended to remove carrier firefighting from the VP layer and create real commercial ownership of carrier performance across the Americas.

Frequently Asked Questions

Is the salary disclosed for the Carrier Manager - Americas position at swap?
The salary for this Carrier Manager - Americas role at swap is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Carrier Manager - Americas job at swap remote?
Yes, this Carrier Manager - Americas position at swap is remote, with team members based in Austin, Texas. You can work from home or anywhere in the supported regions.
Is the Carrier Manager - Americas role at swap full-time or part-time?
This is listed as a FullTime position. It is posted as a Carrier Manager - Americas role in the Operations department at swap.
Which team or department does the Carrier Manager - Americas at swap belong to?
This Carrier Manager - Americas position is part of the Operations department at swap. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Carrier Manager - Americas position at swap?
Click the "Apply Now" button on this page. You will be redirected to swap's official application portal hosted on ashby where you can submit your application directly.
When was the Carrier Manager - Americas job at swap posted?
This Carrier Manager - Americas position at swap was posted on Apr 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Carrier Manager - Americas
swap
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