Program Specialist

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

As a Program Specialist, you will act as a model of customer service excellence to all organizational staff members as part of DISA’s Command, Control, Communications, and Computers Enterprise Directorate (C4E) J6 Service Delivery contract.  You will be responsible for facilitating the onboarding and offboarding of contract personnel, managing program documentation, governance compliance, and operational coordination in support of the DISA C4E J6 Service Delivery contract.

Highlights of Responsibilities:

• Facilitate and track the onboarding and offboarding of all contract personnel.
• Manages program documentation, meeting coordination, and reporting activities, ensuring accuracy, timeliness, and alignment with contractual and organizational requirements.
• Supports governance and compliance tracking for contract deliverables and internal process adherence.
• Leverages ServiceNow and Remedy ticketing systems to manage documentation, track workflows, and ensure accurate and timely ticket processing.
• Coordinates and facilitates meetings with senior leadership and internal/external stakeholders; prepares and distributes meeting minutes and recordings.
• Supports monthly personnel accountability drills, deliverables, and In-Progress Reviews (IPRs) with government stakeholders.
• Supports procurement activities, including creating and processing purchase requests in OnBase, ServiceNow, and Unanet; monitors item receipt to invoice payments in CostPoint.
• Administers deployment documentation including Letters of Authorization via the SPOT (Synchronized Predeployment and Operational Tracker) system.
• Tracks and reports compliance with DoD 8570 requirements and corporate training obligations.
• Supports internal audits including ISO and CMMI.
• Maintains accurate and up-to-date personnel rosters, manages secure file storage protocols, and administers SharePoint content to ensure information accessibility and integrity.
• Supports contract transitions, CLINs, and timecard management; provides reporting and project support to project managers as assigned.
• Supports the development and submission of contract deliverables including Weekly Status Reports, IPR materials, and action item tracking in accordance with PWS requirements.

Qualifications

Requirements:

• Shall possess a Secret security clearance
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

Education and Experience: 

• Required Education/Experience: Associate's degree or equivalent (High School Diploma and 2 years of experience). 
• Experience supporting a DoD or J6 customer is a plus.

Physical Requirements: 

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.