User Operations Intern

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview

The mission of the User Operations team at 99Food in Brazil is to amplify the value of UX and its direct impact on usability for our customers. We are dedicated to ensuring our app strategy translates into an intuitive, efficient, and reliable experience. We act as a key link between users and internal departments, especially Product and Engineering. Through data-driven decisions and in-depth local market insights, we empower our teams to focus on solving problems and creating excellent, user-centered experiences for our consumers. In this role, you will be responsible for evaluating user experience, running competitive benchmarking, and supporting data analyses that will help shape our business strategy.

Role Responsibilities

• Evaluate user journeys and experiences, following standard criteria.
• Conduct user research and benchmark explorations.
• Conduct competitive benchmarking and identify product and operational gaps.
• Analyze data and bring relevant insights.
• Contribute insights based on local market experience.

Role Qualifications

We are looking for a candidate who is passionate about user experience and eager to learn. The ideal intern will meet the following qualifications:

• Currently enrolled in an undergraduate program in UX/ Digital Design, Business Administration, Business Analytics, Economics, Psychology, Industrial Engineering or a related field.
• Strong English communication skills; proficiency in Chinese is a plus
• A strong, demonstrable interest in User Experience (UX), product, or technology, which can be shown through coursework, personal projects, or participation in related workshops and events.
• Highly curious and analytical: Possesses an eagerness to learn research methodologies and a knack for analyzing data to uncover basic trends and insights.
• Strong communicator: Has clear verbal and written communication skills and is comfortable presenting and explaining ideas.
• A "User-First" Mindset: An active user of digital apps (especially e-commerce or food delivery) with the ability to articulate their own experiences and provide insights into the local Brazilian market.
• Proactive and Collaborative: A team player who is motivated, willing to ask questions, and ready to support various projects.
• Has or is eager to have familiarity with basic data tools (like Excel or Google Sheets), project management tools (e.g. Jira/Trello/Notion) design tools (like Figma) from other projects is a plus.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.