Senior Business Operations (BizOps) Analyst

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview

Our EV & Sustainable Solutions team is part of Driver Lab, 99’s innovation hub dedicated to our partner drivers. Our mission is to forge strategic partnerships and develop and implement cutting-edge products and solutions that drive efficiency and profitability for 99.

In this role, your primary focus will be developing business cases for new driver-centric programs.

The ideal candidate is highly data-driven, possesses strong analytical and critical thinking skills, and is a proactive professional who excels at building relationships with both cross-functional internal teams and external partners.

Role Responsibilities

• Stakeholder Management: Act as the primary interface between users, partners, and internal support teams.
• Partnership Negotiation: Lead negotiations with strategic partners and vendors to secure favorable terms and drive business growth.
• Strategic Project Management: Drive projects from conception to execution, managing timelines, stakeholders, and deliverables to achieve business goals.
• Data Analysis: Conduct comprehensive data analysis across operational, financial, commercial, and market-related domains.
• Executive Reporting: Prepare high-impact reports and executive-level presentations to support decision-making.
• KPI Management: Structure and monitor Key Performance Indicators (KPIs) for all strategic initiatives.
• Commercial Agreements: Draft and negotiate commercial proposals and service-level agreements (SLAs) with a focus on long-term value.

Role Qualifications

• Education: Bachelor’s degree in Engineering, Data Science, Economics, Business Administration, or related fields.
• Professional Experience: 3+ years of experience integrating data analysis, project management, and executive communication to drive business growth and operational efficiency. [Mandatory]
• Core Skills: Strong problem-solving abilities, critical thinking, and excellent communication skills. [Mandatory]
• Soft Skills: Proactive mindset, autonomy, eagerness to learn, and a collaborative team-player attitude. [Mandatory]
• Languages: Advanced English proficiency. [Mandatory]
• Spreadsheets: Advanced skills in Excel and Google Sheets. [Mandatory]
• Presentations: Advanced skills in PowerPoint and Google Slides. [Mandatory]
• Technical Skills: Intermediate SQL. [Mandatory]
• Data Visualization: Foundational knowledge of Data Viz tools (e.g., Looker Studio, Power BI, ThinkCell). [Mandatory]
• Interests: A genuine passion for Electric Mobility.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.