Business Solutions SR Analyst

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

 

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

 

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

 

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

We are looking for talented professionals to join our Governance Business Solution team!

We are looking for a Business Solution Product Specialist to be the tactical and operational cornerstone of our Service Governance Business Solution team. In this role, you will act as the right-hand to the Area Manager, taking full ownership of detailed feature alignments and cross-functional execution for our Delivery verticals (Food, Groceries and Entrega).

Role Responsibilities

Your main mission will be to optimize the courier ecosystem—balancing platform health, abuse prevention, and user experience. You will be the vital link between local business requirements in Brazil and our global Product and Engineering teams based in China, translating complex operational challenges into flawless product solutions.

Key Responsibilities

• Global Product Liaison: Partner closely with product and engineering teams in China. Gather local insights, perform benchmarks, and translate complex business needs into detailed briefings and robust Business Requirement Documents (BRDs).

• Feature & Rule Optimization: Own the tactical execution of features that ensuring platform compliance while protecting good couriers.

• Operational Excellence: Map, build, and continuously refine detailed Playbooks, lead processes and product improvements.

• Cross-functional Alignment: Lead daily tactical alignments with key local stakeholders, including Operations (Ops), Customer Experience (CX), Legal, and Marketing, to ensure seamless rollouts.

• Product Quality & Benchmarking: Conduct continuous competitive analysis and market benchmarks to identify product gaps and propose features that elevate the courier lifecycle.

Role Qualifications

Required Qualifications

• Professional Fluency in English (Mandatory): Fluent written and verbal communication skills. You must be fully capable of negotiating priorities, presenting technical briefings, and alignment with stakeholders in China.

• Analytical & Detail-Oriented Mindset: Enjoy diving deep into app wording, edge cases, system bugs, and granular business rules.

• Product/Business Analysis Experience: Proven track record of product solutions from requirement to final product valitadions. 

• Stakeholder Management: Good communication skills to navigate a multicultural environment, manage distinct time zones, and align conflicting cross-functional priorities.

Nice to Have

• Background in high-growth Tech companies (Food Delivery, Ride-Hailing, FinTech, or LogTech).

• Experience in Product Operations, Risk/Fraud Management, Policy, or Technical Product Management.

• Previous experience working directly with product/engineering teams.

• Knowledge of SQL or data visualization tools (Tableau, PowerBI) is a major plus.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

 

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

 

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).  I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms