Regional Operations Coordinador

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview

We are looking for a regional operations coordinator to join us on the Delivery/Food team in the core of our operations. Our mission is to build the best experience for our users and to drive strategic and fast growth. In this role, you will lead couriers offline acquisition and engagement efforts. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.

Hence, you will be able to improve you leadership skills by managing a team of field leaders and promoter, that will contribute to your professional development.

Role Responsibilities

• Identify and Manage Promoters and Leaders:
• Identifying experienced promoters/leaders capable of effectively acquirint and onboarding new drivers to the platform.
• Providing feedback to the S&P team regarding the feasibility and achievability of set goals.
• Managing and overseeing promoters's day-to-day operations, ensuring high performance and alignment with city-level targets.
• Develop Performance Metrics and Budgeting:
• Establishing and tracking key performance indicators (KPIs) including Leads, Regulars, Retention, and Conversion.
• Defining the strategic goals and performance requirements for each city and cluster, aligning with the overall business objectives.
• Drive Insights and Performance Optimization:
• Continuously tracking and analyzing operational metrics to gain insights and drive better outcomes.
• Providing actionable recommendations and insights to improve the performance and efficiency of promoters.
• Ensuring that the team and promoters receive the necessary support and resources to reach established performance goals.
• Cross-Functional Collaboration: Establishing regular communication with the hiring team to ensure a smooth onboarding process for new promoters.
• Operational Excellence and Strategic Planning:
• Developing city-specific operational strategies and guidelines, adapting them based on local dynamics and performance.
• Taking ownership of ensuring that the city-level acquisition targets are met in a timely and cost-effective manner.
• Reviewing and adjusting strategies as needed based on market feedback and performance metrics.

Role Qualifications

• 4+ years of experience in commercial operations, sales, or customer acquisition roles, with at least 1 years in a managerial position.
• Bachelor’s degree in Business or related field.
• Proven experience in commercial operations, sales operations, customer acquisition, offline acquisition, or similar roles, preferably in the sales, transportation, logistics, or tech industries.
• Strong analytical skills with experience using data to drive decision-making.
• Strong leadership and team management abilities.
• Experience with budget management and strategic planning.
• Strong data analysis skills and proficiency with Excel or similar tools.
• Proficiency in English is desirable (both written and spoken).

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.