Knowledge Management Support Tool Technician

Overview

DecisionPoint seeks a Knowledge Management Support Tool (KMST) Technician to provide onsite operational and technical support for a custom enterprise knowledge management platform supporting mission operations across multiple directorates. 

The KMST Technician ensures system availability, data integrity, and user accessibility by performing day-to-day administration, maintenance, and troubleshooting. This role supports collaborative information sharing, document control, and data governance across a secure IT enterprise. 

This position is onsite in Huntsville, Alabama and requires an active Secret clearance. 

*Please Note: This requisition is contingent upon contract award.*

Duties & Responsibilities

• Administer, operate, and maintain a home-grown Knowledge Management Support Tool (KMST) used for enterprise collaboration and information management. 
• Perform daily monitoring, user account management, access control configuration, and system troubleshooting. 
• Maintain data accuracy and ensure all content aligns with established metadata, taxonomy, and security standards. 
• Support periodic software updates, security patching, and configuration changes through formal change control processes. 
• Conduct quality assurance checks to verify system performance and availability metrics. 
• Document standard operating procedures, configuration settings, and version history for continuity and audit readiness. 
• Provide user support, training, and assistance for KMST features and functions. 
• Participate in testing and validation of new system features, ensuring stability and functionality prior to production release. 
• Monitor audit logs and support data recovery, security reviews, and compliance inspections. 

Qualifications

Clearance Requirement: 

• Active Secret clearance required. 

Education: 

• Bachelor’s degree in Information Systems, Computer Science, Knowledge Management, or a related technical field. 

Experience: 

• Minimum five (5) years of experience supporting enterprise knowledge management or collaboration platforms. 
• Experience with user administration, configuration management, and system troubleshooting. 
• Demonstrated ability to maintain data accuracy and operational reliability in secure, large-scale environments. 
• Desired: Experience in space and missile defense or other mission-critical operational environments. 
• Desired: Experience supporting custom-built or home-grown information systems and database-driven applications. 

Certifications (Preferred): 

• CompTIA Security+ CE or equivalent. 
• ITIL Foundations or similar IT service management certification. 

Skills: 

• Strong technical troubleshooting and documentation skills. 
• Proficiency in user administration, configuration management, and quality assurance. 
• Knowledge of database fundamentals and web application architecture. 
• Excellent communication and customer service skills. 
• Ability to work collaboratively in a fast-paced, mission-driven environment. 

Our Equal Employment Opportunity Policy

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

Responsibilities

- Administer, operate, and maintain a home-grown Knowledge Management Support Tool (KMST) used for enterprise collaboration and information management. 
- Perform daily monitoring, user account management, access control configuration, and system troubleshooting. 
- Maintain data accuracy and ensure all content aligns with established metadata, taxonomy, and security standards. 
- Support periodic software updates, security patching, and configuration changes through formal change control processes. 
- Conduct quality assurance checks to verify system performance and availability metrics. 
- Document standard operating procedures, configuration settings, and version history for continuity and audit readiness. 
- Provide user support, training, and assistance for KMST features and functions. 
- Participate in testing and validation of new system features, ensuring stability and functionality prior to production release. 
- Monitor audit logs and support data recovery, security reviews, and compliance inspections.