Program Manager – Veteran Affairs

About GKG

With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands.  We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.

Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise.  We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.

Overview

The Program Manager will provide senior-level program management support to the U.S. Department of Veterans Affairs (VA) at VA Headquarters in Washington, DC. This role is responsible for overseeing contractor operations in accordance with the Performance Work Statement (PWS), ensuring effective delivery of services, and serving as the primary point of contact between the Contractor and VA Government leadership. The Program Manager will lead teams supporting programs of national scope while ensuring all activities align with VA mission objectives, policies, and standards.

This announcement is associated with GKG's Future Opportunities. Future Opportunities includes contract driven professional services that are in proposal, source selection, or recently awarded. Expressing interest in GKG's Future Opportunities offers you the ability to share your capabilities and career interests with GKG; aligning your next step with your career goals!

Responsibilities

• Provide overall leadership, coordination, and management of contract operations as defined in the PW
• Serve as the primary liaison between the Contractor and VA Government stakeholders, engaging regularly with senior-level VA and interagency leadership
• Oversee program planning, execution, performance tracking, and risk management across all contract activities
• Ensure contractor personnel maintain required technical competency, professional conduct, and compliance with VA standards
• Manage staffing, performance, and continuity of services, including the immediate removal and replacement of personnel deemed unacceptable by the Government at no additional cost
• Ensure timely and accurate reporting, documentation, and deliverables in support of VA operations
• Coordinate document uploads and system interactions with the VA Network, ensuring at least four contractor personnel maintain full-time interface capability
• Support continuous improvement initiatives while recognizing that final VA business decisions remain the responsibility of Government personnel
• Other duties as assigned
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Qualifications

• Bachelor’s degree
• Minimum of 12 years of relevant experience managing operations aligned with PWS-defined requirements
• Demonstrated experience leading teams and managing large-scale, nationally scoped programs within the Federal Government or Department of Defense (DoD)
• Active Project Management Professional (PMP) certification or equivalent industry-recognized project management certification (must be maintained throughout the duration of the contract)
• Proven track record of engaging and collaborating with senior-level Government and interagency stakeholders
• Strong written and verbal communication skills
• Proficiency in office automation tools and software (e.g., Microsoft Office Suite)
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Desired Qualifications

• Prior experience supporting VA or other federal civilian agencies
• Experience managing multi-year federal contracts
• Familiarity with VA systems, processes, and governance structures

Responsibilities

- Provide overall leadership, coordination, and management of contract operations as defined in the PW
- Serve as the primary liaison between the Contractor and VA Government stakeholders, engaging regularly with senior-level VA and interagency leadership
- Oversee program planning, execution, performance tracking, and risk management across all contract activities
- Ensure contractor personnel maintain required technical competency, professional conduct, and compliance with VA standards
- Manage staffing, performance, and continuity of services, including the immediate removal and replacement of personnel deemed unacceptable by the Government at no additional cost
- Ensure timely and accurate reporting, documentation, and deliverables in support of VA operations
- Coordinate document uploads and system interactions with the VA Network, ensuring at least four contractor personnel maintain full-time interface capability
- Support continuous improvement initiatives while recognizing that final VA business decisions remain the responsibility of Government personnel
- Other duties as assigned
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