Deskside Technology Analyst

Overview

Foley & Lardner LLP is a great place to work because of what we do and how we do it. Here, your unique perspectives, experiences, and abilities will be embraced and developed, so you can excel. Being a part of Foley means having the opportunities and resources necessary to gain experience, advance professional goals, and forge meaningful connections. It’s a place where you can build your career and enjoy professionally satisfying work. We have over 2,300 people who are #HappyatFoley, and we think you will be too. 

Foley & Lardner LLP's Milwaukee office is currently looking for a Technology Analyst to join our team! The Analyst will use troubleshooting skills to aid in the operational support of law firm technologies. The right candidate will regularly interact with attorneys and business professionals within the Milwaukee office and are responsible for client service and support. They will also be responsible for maintaining and supporting department and firm-wide goals, which are focused heavily on providing the best technical customer service in the legal industry. 

Responsibilities

• Day-to-day support for the technology environment
• Performs routine maintenance and repair of computers, printers, and peripherals
• Sets up and configures AV equipment in support of scheduled meetings
• Installs software, hardware, and other equipment
• Updates service records and help desk tickets
• Tests and documents solutions in the help desk knowledge-base
• Administers telephone and voice-mail systems including adds, moves, and changes
• Racks network servers and UPS components as needed
• Responds to written and verbal requests for technical advice and support
• Documentation duties may include how-to and training materials, daily status reports, architecture and design diagrams and more
• Participation in regular team meetings to review action plans, issues, customer service topics, and project activities
• Occasional travel to other Foley offices may be required (less than 5-10%)
• This position may require occasional after-hours work to be performed

Qualifications

• High School Diploma or equivalent required
• Prior experience supporting technology for end users working in a network environment strongly preferred
• Prior experience setting up computers, printers, and installing and configuring software preferred
• Prior exposure to a help desk ticketing system, virus containment, and occasional interactions with third party service providers are desirable
• Technical certifications, such as HDI Desktop Support Technician, A+, Net+, Security+, Microsoft Desktop Support Technician preferred
• Prior law firm experience preferred #LI-Onsite

In support of transparency and equity in the workplace, Foley provides salary ranges for all positions. The figures below represent the full compensation range of this position. The actual offered amount will be between the range minimum and midpoint based on the following factors: education, experience, geographic market, and internal pay equity at Foley. Milwaukee - $58,100 to $81,300