Fraud Operations Specialist I, II, III, Senior

globalcu
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FULL TIME

About this role

Overview

Reports to: Fraud Operations Officer

 

Functions Supervised: None

 

Primary Functions: Perform activities in support of Fraud department. Responsible for locating documents to use as investigative tools for all cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation. Creating collection letters to other financial institutions to mitigate loss.

Duties and Responsibilities:

  • Create and maintain complete and accurate case files including evidence and interview summary in the case management system.
  • Locate, save, and upload documents into case management system: account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, etc.
  • Create affidavits and send to branches/members with support documentation.
  • Process inbound mail for Fraud Operations.
  • Locate surveillance and review recorded calls to support investigations.
  • Create and send collection letters to other financial institutions to mitigate loss.
  • Place calls to gather information from branches, lending departments, and members regarding fraud or identity theft.
  • Perform other duties as assigned.

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    Qualifications

    Education: High school graduate or equivalent.

     

    Creditable Experience in Lieu of Education: Not Applicable

     

    Experience/Skills: Self-motivated team player with ability to identify and resolve issues as well as earn the confidence and cooperation of members, employees, and third parties. Must have strong oral and written communication skills, and general knowledge of financial transactions. Comfortable with technology. Ability to understand and apply regulations and procedures to case evaluations.

     

    Tenure: Assignment to the Fraud Operations Specialist I (Category 14), Fraud Operations Specialist II (Category 13), Fraud Operations Specialist III (Category 12) and Senior Fraud Operations Specialist (Category 11) will be determined by the candidate’s education or experience. Primary responsibilities based on roles: support (Specialist I), case intake (Specialist II), investigations (Specialist III), deep-dive investigations (Senior Specialist). Promotion opportunities are available once performance meets or exceeds expectations. Advancement requires management recommendation and will be based on the candidate’s certifications and/or performance.

     

     

     

    Compensation

    Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

    Salary Pay Range: 11

    $57,484 - $90,230 annually

    Salary Pay Range: 12

    $53,226 - $81,405 annually

    Salary Pay Range: 13

    $49,284 - $73,391 annually

    Salary Pay Range: 14

    $45,633 - $66,624 annually

    Benefits

    • Short-term and long-term incentives
    • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
    • 401(k) plan with a 5% match
    • Employee Assistance Program (EAP)
    • Life and disability coverage
    • Voluntary cash benefits for accident, hospitalization and critical illness
    • Tuition Reimbursement
    • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
    • Click here to view Global’s comprehensive Benefits Programs

    Equal Opportunity Employer

    Frequently Asked Questions

    Is the salary disclosed for the Fraud Operations Specialist I, II, III, Senior position at globalcu?
    The salary for this Fraud Operations Specialist I, II, III, Senior role at globalcu is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Is the Fraud Operations Specialist I, II, III, Senior role at globalcu full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Fraud Operations Specialist I, II, III, Senior role at globalcu.
    How do I apply for the Fraud Operations Specialist I, II, III, Senior position at globalcu?
    Click the "Apply Now" button on this page. You will be redirected to globalcu's official application portal hosted on icims where you can submit your application directly.
    When was the Fraud Operations Specialist I, II, III, Senior job at globalcu posted?
    This Fraud Operations Specialist I, II, III, Senior position at globalcu was posted on Jun 10, 2024. Apply as soon as possible — early applications are often reviewed first.
    Fraud Operations Specialist I, II, III, Senior
    globalcu
    Apply for this role ↗

    You'll be redirected to globalcu's official application page on icims.