End User Services Supervisor - IT

gdeb
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📍 Groton, CT, USFULL TIME

About this role

Overview

General Dynamics Electric Boat Information Techology Department (D604) is searching for a highly motivated individual to supervise several EBIT teams to include the Deck plate Assistance and Real Time Support (DARTS) team, responsible for supporting the use of digital shipbuilding tools and processes at the deck plate.

 

Primary Responsibilities:

  • Supervise several EBIT teams to include the Deck Plate Assistance and Real time support (DARTS) team, responsible for supporting the use of digital shipbuilding tools and processes at the deck plate throughout Operations at Groton Shipyard. 
  • Continuous interaction with EBIT (Tech Stop & SE Org) to ensure a smooth customer experience
  • Leading the DARTS team in collaboration with Shipbuilders, Deck Plate Engineering, Planning, Construction Readiness, IT, etc. to support Operations
  • Ensuring continuous improvement of deployed tools or capabilities through a dedicated feedback loop from Operations
  • Professional development and empowerment of the Quonset Point DARTS Program Reps
  • This Supervisory position is located at Groton Shipyard and will require availability onsite 5 days a week

The successful candidate will have excellent project management and communication skills.  They will also have a high-level understanding of Electric Boat construction processes and be able to think strategically while acting tactically to execute multiple projects concurrently.  This leader must be skilled at problem identification, investigation, and resolution of tasking through completion.

Qualifications

Required:

  • High School Diploma or equivalent 
  • 4+ years’ experience in Design/Engineering, Digital Transformation or Information Technology
  • Experience with end user support
  • Working knowledge with Service Now Ticketing Process
  • Working knowledge with Microsoft Office Products
  • Active Secret security clearance is required

Preferred:

  • Associate’s degree in engineering or information technology
  • Familiar with Power BI
  • 8 or more years’ experience in Design/Engineering, Digital Transformation or Information Technology
  • 2 or more years in a Supervisory role
  • EB Business System Processes

Skills

  • PC Hardware Lifecycle Management
  • Time Management
  • Ability to develop and support Processes
  • Leadership daily to support business objectives
  • Management skills with Vendors and end users
  • Ability to identify problems and lead to solutions
  • Customer service

Physical Qualifications

Color Vision, Kneeling, Light Lifting

Environmental Attributes

Dusty, Inside, Noise, Outside

Frequently Asked Questions

Is the salary disclosed for the End User Services Supervisor - IT position at gdeb?
The salary for this End User Services Supervisor - IT role at gdeb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the End User Services Supervisor - IT position at gdeb located?
This End User Services Supervisor - IT role at gdeb is based in Groton, CT, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the End User Services Supervisor - IT role at gdeb full-time or part-time?
This is listed as a FULL TIME position. It is posted as a End User Services Supervisor - IT role at gdeb.
How do I apply for the End User Services Supervisor - IT position at gdeb?
Click the "Apply Now" button on this page. You will be redirected to gdeb's official application portal hosted on icims where you can submit your application directly.
When was the End User Services Supervisor - IT job at gdeb posted?
This End User Services Supervisor - IT position at gdeb was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
End User Services Supervisor - IT
gdeb
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