VIP Services | VIP Services Coordinator

fontainebleau· Guest Services/Customer Support
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📍 Miami Beach, FL, USFULL TIME

About this role

Overview

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

We are looking for a VIP Services  Supervisor to join our team! The VIP Services Supervisor will supervise the day-to-day activities of the VIP services Teams to ensure quality standards, services, and guest satisfaction.

  Examples of Duties, includes but is not limited to the following:  
  • Oversee and monitor staff to ensure positive and engaging customer relations.
  • Make reservations for room accommodations, restaurants, etc., as requested by guest or personal assistant.
  • Create and maintain guest personal profiles.
  • Resolve guest concerns and implement resolutions.
  • Schedule labor force and assign work for efficient use of equipment and personnel.
  • Supervise VIP Services staff to ensure compliance of Company and departmental rules, policies, and      procedures.
  • Ensure an effective staff by interviewing candidates, recommending candidates for hire, preparing and conducting performance evaluations, verbal counseling, and other disciplinary actions.
  • Perform concierge duties and other related duties as necessary or assigned.
  • Standing or walking for long periods of time. Professional shoes in alignment with the front office/concierge grooming standards

    • Qualifications

    • Well organized and demonstrated strong problem solving skills.
    • Ability to communicate effectively and establish and maintain effective working relationships with staff. 

    • Previous concierge and VIP services experience preferred.  One year supervisory experience preferred.

    • Bilingual highly desirable.
    • High school education or equivalent. College degree preferred.

    Frequently Asked Questions

    Is the salary disclosed for the VIP Services | VIP Services Coordinator position at fontainebleau?
    The salary for this VIP Services | VIP Services Coordinator role at fontainebleau is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the VIP Services | VIP Services Coordinator position at fontainebleau located?
    This VIP Services | VIP Services Coordinator role at fontainebleau is based in Miami Beach, FL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the VIP Services | VIP Services Coordinator role at fontainebleau full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a VIP Services | VIP Services Coordinator role in the Guest Services/Customer Support department at fontainebleau.
    Which team or department does the VIP Services | VIP Services Coordinator at fontainebleau belong to?
    This VIP Services | VIP Services Coordinator position is part of the Guest Services/Customer Support department at fontainebleau. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the VIP Services | VIP Services Coordinator position at fontainebleau?
    Click the "Apply Now" button on this page. You will be redirected to fontainebleau's official application portal hosted on icims where you can submit your application directly.
    When was the VIP Services | VIP Services Coordinator job at fontainebleau posted?
    This VIP Services | VIP Services Coordinator position at fontainebleau was posted on Jun 10, 2024. Apply as soon as possible — early applications are often reviewed first.
    VIP Services | VIP Services Coordinator
    fontainebleau
    Apply for this role ↗

    You'll be redirected to fontainebleau's official application page on icims.