Telephone Services | Guest Services Specialist

fontainebleau· Guest Services/Customer Support
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📍 Miami Beach, FL, USFULL TIME

About this role

Overview

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

Responsible for providing courteous and competent services to ensure all guest requests, to include same day room preference requests, are provided in a timely and efficient manner. Must be flexible to work a varied shift, including overnight, weekends, and holidays based on the business demands.

  Examples of Duties, includes but is not limited to the following:
  • Answer incoming calls from hotel guest rooms for housekeeping services, hotel-related requests, and general inquiries/guest complaints.
  • Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
  • Record and monitor customer requests via HotSos computer system and Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Monitor and confirm pre-assigned arrivals for various types of confirmed accomodations and special requests. Confirm and montior "day of arrivals" and queued reservations.
  • Keep Guest Services Supervisor, Front Office Manager, and other appropriate Leaders apprised of adjustments needed with room inventory types and when other actions to accommodate guest demands are necessary.
  • When necessary, assist with check-in/check-out of guests, assist guests with safety deposit boxes, and assist Guest Service Agents with modification of room assignments for same day arrival guests.
  • Post late checkout fees and assist with upgrade requests.
  • Perform other related duties as assigned.

    • Qualifications

    • Well organized and demonstrated strong problem solving skills.
    • Ability to communicate effectively and establish and maintain effective working relationships with staff. 
    • Bilingual highly desireable.
    • Front desk/customer service experience preferred.
    • High school education or equivalent. College degree preferred.

    Frequently Asked Questions

    Is the salary disclosed for the Telephone Services | Guest Services Specialist position at fontainebleau?
    The salary for this Telephone Services | Guest Services Specialist role at fontainebleau is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Telephone Services | Guest Services Specialist position at fontainebleau located?
    This Telephone Services | Guest Services Specialist role at fontainebleau is based in Miami Beach, FL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Telephone Services | Guest Services Specialist role at fontainebleau full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Telephone Services | Guest Services Specialist role in the Guest Services/Customer Support department at fontainebleau.
    Which team or department does the Telephone Services | Guest Services Specialist at fontainebleau belong to?
    This Telephone Services | Guest Services Specialist position is part of the Guest Services/Customer Support department at fontainebleau. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Telephone Services | Guest Services Specialist position at fontainebleau?
    Click the "Apply Now" button on this page. You will be redirected to fontainebleau's official application portal hosted on icims where you can submit your application directly.
    When was the Telephone Services | Guest Services Specialist job at fontainebleau posted?
    This Telephone Services | Guest Services Specialist position at fontainebleau was posted on Jun 10, 2024. Apply as soon as possible — early applications are often reviewed first.
    Telephone Services | Guest Services Specialist
    fontainebleau
    Apply for this role ↗

    You'll be redirected to fontainebleau's official application page on icims.