Front Services | Front Services Supervisor

fontainebleau· Guest Services/Customer Support
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📍 Miami Beach, FL, USFULL TIME

About this role

Overview

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

Coordinate; administer all drives, bell/door, and arrival and departure services; and supervise the day-to-day activities of the front service operations to ensure quality standards, services, and guest satisfaction.

  Examples of Duties, includes but is not limited to the following:  
  • Organize and plan daily arrival and departure strategies.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Comply and enforce quality assurance, expectations, and standards.
  • Maintain and oversee the safe and efficient flow and cleanliness of all three (3) drives.
  • Provide up to date information to Bell staff regarding all hotel activities.
  • Monitor luggage delivery times, concerns, challenges.
  • Resolve guest concerns and implement resolutions.
  • Schedule labor force and assign work for efficient use of equipment and personnel.
  • Ensure compliance by all front service personnel with Company and departmental rules, policies, and procedures.
  • Ensure an effective staff by interviewing candidates, recommending candidates for hire, preparing and conducting performance evaluations, verbal counseling, and other disciplinary actions.
  • Perform other related duties as assigned.

    • Qualifications

    • Effective supervisory and communication skills. 
    • Well organized and demonstrated strong problem solving skills.
    • Ability to develop strong professional relationships with vendors, guests and employees 
    • Ability to communicate effectively and establish and maintain effective working relationships with staff. 
    • Previous front service operations experience preferred.
    • Experience in a unionized environment highly desireable.
    • High school education or equivalent. 

    Frequently Asked Questions

    Is the salary disclosed for the Front Services | Front Services Supervisor position at fontainebleau?
    The salary for this Front Services | Front Services Supervisor role at fontainebleau is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Front Services | Front Services Supervisor position at fontainebleau located?
    This Front Services | Front Services Supervisor role at fontainebleau is based in Miami Beach, FL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Front Services | Front Services Supervisor role at fontainebleau full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Front Services | Front Services Supervisor role in the Guest Services/Customer Support department at fontainebleau.
    Which team or department does the Front Services | Front Services Supervisor at fontainebleau belong to?
    This Front Services | Front Services Supervisor position is part of the Guest Services/Customer Support department at fontainebleau. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Front Services | Front Services Supervisor position at fontainebleau?
    Click the "Apply Now" button on this page. You will be redirected to fontainebleau's official application portal hosted on icims where you can submit your application directly.
    When was the Front Services | Front Services Supervisor job at fontainebleau posted?
    This Front Services | Front Services Supervisor position at fontainebleau was posted on Jun 10, 2024. Apply as soon as possible — early applications are often reviewed first.
    Front Services | Front Services Supervisor
    fontainebleau
    Apply for this role ↗

    You'll be redirected to fontainebleau's official application page on icims.