Corporate Customer Service Representative (Full-Time)
daytonfreight· Customer Service
About this role
Overview
Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Responsibilities
- Assist callers in a timely manner
- Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requests
- Promptly reply to messages in the group voicemails
- Provide break, lunch and vacation support for the Reception position
- Work in a team setting to efficiently and effectively answer group calls and emails
- Provide feedback on potential process improvements or recommendations to improve or streamline customer requests
- Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following:
- Tracing shipments, ETA’s, delivery notifications
- Schedule pickups
- Image Documents
- Website Questions
- Guaranteed service questions/assistance
- Freight bill questions and corrections
- Maintain a friendly, efficient, and professional working relationship with all customers and employees
- Work with and support all aspects of our partnership business
- Follow Company procedures at all times
- Publicly support the mission, vision, and values of Dayton Freight Lines
- Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed
- Handle other daily admin requirements as assigned
Qualifications
- Skillful in Microsoft Office Programs
- Excellent keyboarding skills
- Has worked in a fast paced environment and has excellent attention to detail
- Experience with handling a high volume of phone calls
- Exceptional communication and customer service skills
Benefits
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Customized training program
- Professional, positive and people-centered work environment
- Modern facilities
- Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
CSR, Customer Service, family, culture, LTL, transportation, customer oriented
Physical Demands
Hours are 09:30am - 06:00pm Monday through Friday.Frequently Asked Questions
Is the salary disclosed for the Corporate Customer Service Representative (Full-Time) position at daytonfreight?
The salary for this Corporate Customer Service Representative (Full-Time) role at daytonfreight is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Corporate Customer Service Representative (Full-Time) position at daytonfreight located?
This Corporate Customer Service Representative (Full-Time) role at daytonfreight is based in Dayton, OH, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Corporate Customer Service Representative (Full-Time) role at daytonfreight full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Corporate Customer Service Representative (Full-Time) role in the Customer Service department at daytonfreight.
Which team or department does the Corporate Customer Service Representative (Full-Time) at daytonfreight belong to?
This Corporate Customer Service Representative (Full-Time) position is part of the Customer Service department at daytonfreight. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Corporate Customer Service Representative (Full-Time) position at daytonfreight?
Click the "Apply Now" button on this page. You will be redirected to daytonfreight's official application portal hosted on icims where you can submit your application directly.
When was the Corporate Customer Service Representative (Full-Time) job at daytonfreight posted?
This Corporate Customer Service Representative (Full-Time) position at daytonfreight was posted on Jan 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Corporate Customer Service Representative (Full-Time)
daytonfreight
You'll be redirected to daytonfreight's official application page on icims.