Sales Support Coordinator

Role Overview

ABS Global, a Genus PLC Company has an exciting opportunity. We are looking for a Sales Support Specialist to provide professional and courteous service to internal and external customers by resolving concerns and placing product orders in a fast-paced environment. The position is located in our Deforest office and hybrid work is an option. The Sales Support Specialist has primary accountability for providing requested products in an accurate and timely manner while educating customers on products and promotions related to semen, supplies, and udder care.

You Will

• Provide professional and courteous service through effective listening techniques and projecting a sincere and enthusiastic demeanor with the goal of uncovering primary needs.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Process requests for pricing and/or orders accurately and timely; follow up with when necessary.
• Ability to think quickly and logically to ensure expedient response to customer inquiries.
• Enter information into multiple screens and multiple programs while listening to information from customers via phone or email.
• Follow policy and procedure documents to provide customer services to satisfy business and customer needs.
• Build and maintain understanding of ABS business, products, services and the AI industry through industry training and literature.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Maintains up-to-date awareness of company activities and industry trends.
• Follow policy and procedure documents to provide customer services to satisfy business and customer needs.
• Work on special projects as assigned.
• Updates job knowledge by participating in educational opportunities.
• Uphold the Genus core values, mission and vision.
• Position may require work responsibilities outside of normal business hours.
• Performs other projects and responsibilities as assigned.

Requirements

Basic Qualifications: (required)

• High school diploma or equivalent required
• 1-3 years’ experience in a customer service or sales related role preferred.
• Agriculture experience with knowledge of dairy and/or beef preferred.
• Computer and systems knowledge and experience required.
• Authorized to work in the U.S. without sponsorship.

Business Overview

Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange.  Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing.  We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future. 

Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.

ABS Global is a Genus company and is the world-leading provider of bovine genetics, reproductive services, technologies and udder care products.  Marketing in more than 70 countries around the globe, ABS has been at the forefront of animal genetics and technology since its founding in 1941.  We are uniquely positioned as a global player with a dedicated research and development function and an international distribution network.  We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock whose offspring is designed to increase the profitability of our customers who are some of the world’s biggest farmers and food producers. IntelliGen Technologies is the technology within ABS that develops sexed bovine genetics that helps customers maximize their profitability and reach their end goals in a fast and efficient manner.    

Benefits Overview

At Genus we offer a competitive salary. Benefits include health, dental, vision, FSA/HSA, long and short-term disability, 401K, tuition reimbursement, paid holidays and ETO (employee time off). This position will have opportunity for growth.

Equal Employment Opportunities

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.  

Recruitment Fraud Warning

Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com.