FX Client Services Supervisor

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

East West Bank is seeking an experienced FX Client Services Supervisor to oversee and support all post-trade foreign exchange activities. This role encompasses a broad range of FX functions, including foreign currency account onboarding, client support, and the settlement of interbank and derivative trades. The ideal candidate will bring a strong understanding of FX products and services, along with the ability to connect and navigate the various operational, client, and market-facing aspects of the FX business.

Responsibilities

• Oversee daily FX operational activities across post-trade processing, settlements, confirmations, and reconciliations.
• Supervise and provide guidance to FX Client Services and Operations staff, including training, workload prioritization, and performance coaching.
• Ensure timely and accurate processing of interbank, customer, and derivative FX transactions in accordance with internal controls and regulatory requirements.
• Review, approve, and resolve FX trade exceptions, breaks, and settlement issues, escalating risks as appropriate.
• Manage foreign currency account onboarding and ongoing maintenance, ensuring adherence to KYC, AML, and client documentation standards.
• Act as a key liaison with front office, risk, compliance, treasury, technology, and external counterparties to resolve operational and client issues.
• Monitor FX settlement risk, cut-off times, and nostro account activity to ensure liquidity and funding accuracy.
• Identify process inefficiencies and lead operational improvements, automation initiatives, and control enhancements.
• Support system enhancements, UAT testing, and implementation of new FX products or services.
• Ensure high-quality client service by addressing client inquiries, resolving escalations, and maintaining strong client relationships.
• Prepare and maintain operational metrics, management reports, and regulatory reporting as required.
• Foster a collaborative, high-performance team culture that promotes accountability, continuous improvement, and operational excellence.
• May perform other duties as assigned.

Qualifications

• Bachelor’s degree in Finance, Business, Economics, or a related field, or equivalent industry experience.
• 5+ years of experience in FX Operations, FX Client Services, or a related financial services role, with at least 1–2 years in a supervisory or lead capacity.
• Strong working knowledge of FX products, including spot, forwards, swaps, and FX derivatives.
• Hands-on experience with post-trade FX processes, including confirmations, settlements, reconciliations, and nostro account management.
• Solid understanding of FX operational risk, settlement risk, and related control frameworks.
• Familiarity with regulatory requirements, audit processes, and compliance standards impacting FX operations (e.g., KYC, AML, and internal controls).
• Proficiency in FX processing systems, trading platforms, and settlement networks (e.g., SWIFT), as well as strong Excel and reporting skills.
• Excellent verbal and written communication skills, with a client-focused mindset.

Applicants must have legal authorization to work in the United States.  We do not offer visa sponsorship at this time.

Compensation