AI Product & UX Design

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

East West Bank is seeking a strategic and execution-oriented AI Product & UX Design to support the bank’s Enterprise AI Strategy & Transformation organization. This role will help drive the design, operationalization, and scaling of enterprise AI initiatives across business, technology, operations, risk, and compliance functions. The position focuses on transforming AI use cases, pilots, and proofs of concept into governed, measurable, and enterprise-ready capabilities. The role combines AI product strategy, UX/process design, operating model development, and cross-functional execution leadership to enable responsible and scalable AI adoption across the organization. The ideal candidate brings strong UX and workflow design expertise, systems thinking, AI fluency, and the ability to establish repeatable frameworks that improve consistency, usability, governance, and measurable business impact.

Responsibilities

• Develop reusable UX patterns, workflow standards, prompt guidance, and adoption playbooks for AI-enabled tools and processes.
• Create consistent design principles for employee-facing and customer-facing AI experiences that improve usability, trust, adoption, and operational efficiency.
• Partner with product, technology, design, and business teams to identify repeatable AI workflows that can scale across multiple functions.
• Establish a repeatable delivery framework for moving AI initiatives from idea through proof of concept, pilot, launch, and enterprise scale.
• Define stage gates, success criteria, governance checkpoints, ownership requirements, and production-readiness standards for AI initiatives.
• Ensure AI pilots and POCs have measurable success metrics tied to productivity, adoption, quality, cost, risk, and customer or employee impact.
• Coordinate readiness activities across technology, data, governance, controls, support, training, and business ownership teams.
• Track post-launch business value and performance of AI initiatives to support scaling, redesign, prioritization, or retirement decisions.
• Develop executive-ready dashboards, portfolio reporting, and leadership narratives tied to AI adoption, business value, productivity, cost, quality, and risk.
• Translate enterprise AI strategy into a prioritized roadmap spanning business, technology, data, risk, compliance, and governance stakeholders.
• Maintain enterprise visibility across AI products, vendor initiatives, pilots, experiments, and business-led use cases to reduce duplication and improve portfolio discipline.
• Build standardized AI intake, prioritization, and scoring models based on business value, feasibility, data readiness, risk, compliance, scalability, and adoption potential.
• Serve as a cross-functional execution lead across business, technology, data, legal, procurement, compliance, risk, and vendor teams.
• Clarify ownership, governance, escalation paths, dependencies, timelines, deliverables, and accountability for AI initiatives and vendor engagements.
• Perform other duties as assigned.

Qualifications

• 6+ years of experience in UX, process design, product design, or workflow transformation with strong data and operational focus.
• Practical AI fluency and hands-on experience designing AI-enabled user experiences and workflows.
• Strong expertise in product design, user experience design, and enterprise workflow optimization.
• Experience mapping and improving complex operational workflows such as lending, operations, compliance, servicing, or risk management processes.
• Ability to design scalable data-driven experiences including APIs, dashboards, integrations, and enterprise data flows.
• Strong systems-thinking mindset with experience designing end-to-end journeys across multiple platforms and systems.
• Experience collaborating across product, engineering, business, operations, risk, and compliance stakeholders.
• Hands-on experience with rapid prototyping, usability testing, iterative design, and user feedback incorporation.
• Proficiency with Figma or similar design and prototyping platforms, including strong documentation and handoff practices.
• Strong executive communication and stakeholder engagement skills, including experience presenting roadmaps, wireframes, adoption plans, and business metrics.
• Financial services, banking, lending, compliance, or regulated-industry experience preferred.

Applicants must have legal authorization to work in the United States.  We do not offer visa sponsorship at this time.  

Compensation