OFFICE OPERATIONS ADMINISTRATOR

getchampion· Administrative/Clerical
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📍 Seattle, WA, USFULL TIME💰 up to USD 22/yr

About this role

Overview

UP TO $22 HOURLY + OT = BENEFITS & BONUSES

 

The Operations Administrator (OA) is responsible for ensuring that all administrative, scheduling, and clerical functions are performed in accordance with company guidelines. The OA is responsible for scheduling and coordinating leads, installations, customer services, management reports, accounting functions, etc. In locations with more than one OA, one may function as the “go-to” person for administrative matters when the Regional Manager or Regional Operations Manager is out of the office.

Responsibilities

1. Execution of the “JUMP” program to ensure customer communication is maintained throughout the project2. Main point of contact for the customer in handling a question or problem3. Keep the customer updated with timely and frequent information about progress on the project4. Facilitate customer resolutions by bringing together the appropriate GDI personnel5. Maintain the Production Log6. Review new contracts for accuracy and completeness. All new contracts should be booked within 1 day of contract signing.

7. Handling ATCs and cancellations8. Review and/or perform all accounting functions including: A/R, A/P, monthly, quarterly, yearly, checking account, financing paperwork, etc.9. Employee personnel and payroll information

10. Other duties may be assigned

Qualifications

Applicant must have a minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service related industries. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions. Lastly, the OA must have great business sense and judgement.

 

PERFORMANCE EXPECTATIONS:1. Customer resolutions within 24 hours or less2. JUMP program executed 100%3. Net score 90% or better in communication on customer service survey4. Online reviews for 10% of all installed jobs

 

GDI is an Equal Employment Opportunity Employer

#INDGDI

Frequently Asked Questions

What is the salary for the OFFICE OPERATIONS ADMINISTRATOR role at getchampion?
The listed salary for this OFFICE OPERATIONS ADMINISTRATOR position at getchampion is up to USD 22/yr. This is an FULL TIME role.
Where is the OFFICE OPERATIONS ADMINISTRATOR position at getchampion located?
This OFFICE OPERATIONS ADMINISTRATOR role at getchampion is based in Seattle, WA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the OFFICE OPERATIONS ADMINISTRATOR role at getchampion full-time or part-time?
This is listed as a FULL TIME position. It is posted as a OFFICE OPERATIONS ADMINISTRATOR role in the Administrative/Clerical department at getchampion.
Which team or department does the OFFICE OPERATIONS ADMINISTRATOR at getchampion belong to?
This OFFICE OPERATIONS ADMINISTRATOR position is part of the Administrative/Clerical department at getchampion. See the full job description for more information about the team structure and responsibilities.
How do I apply for the OFFICE OPERATIONS ADMINISTRATOR position at getchampion?
Click the "Apply Now" button on this page. You will be redirected to getchampion's official application portal hosted on icims where you can submit your application directly.
When was the OFFICE OPERATIONS ADMINISTRATOR job at getchampion posted?
This OFFICE OPERATIONS ADMINISTRATOR position at getchampion was posted on Jun 10, 2024. Apply as soon as possible — early applications are often reviewed first.
OFFICE OPERATIONS ADMINISTRATOR
getchampion · 💰 up to USD 22/yr
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You'll be redirected to getchampion's official application page on icims.