Service Desk Analyst

Overview

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $24.18 to $35.52.

We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Silver Spring, MD office four days per week.

Responsibilities

The Service Desk Analyst performs user support tasks related to the support, maintenance, and administration of the end-user computing environment, including basic network services, hardware, and software.

Qualifications

Requirements:

• 1 year experience with desktop support or PC hardware and software installation.
• Excellent written and verbal communication skills.
• Knowledge of how server and workstations communicate.
• Familiar with Help Desk support.
• Proficient in MS Office.

Preferences:

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Information Technology or a related field.
• Experience supporting desktops in an Azure virtual environment

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.