Per Diem Associate Telephone Operator

dartmouth-hitchcock· Secretarial/Clerical/Administrative
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📍 Keene, NH, USOTHER

About this role

Overview

Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

Responsibilities

  • Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
  • Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
  • Promptly and courteously answers questions from external users and provides general information.
  • Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
  • Demonstrates proficient computer and telephone/paging skills.
  • Demonstrates exceptional customer service skills.
  • Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
  • Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.
  • Proficient in multiple mass communication notification tools.
  • Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
  • Performs other duties as required or assigned

    • Qualifications

    • High School Diploma or Equivalent
    • One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.
    • Must be able to use computer/phone for extended periods of time.
    • Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
    • Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
    • Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
    • Complying with D-H policies and standards for all actions related to their role

    Required Licensure/Certifications

    • None

    Frequently Asked Questions

    Is the salary disclosed for the Per Diem Associate Telephone Operator position at dartmouth-hitchcock?
    The salary for this Per Diem Associate Telephone Operator role at dartmouth-hitchcock is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Per Diem Associate Telephone Operator position at dartmouth-hitchcock located?
    This Per Diem Associate Telephone Operator role at dartmouth-hitchcock is based in Keene, NH, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Per Diem Associate Telephone Operator role at dartmouth-hitchcock full-time or part-time?
    This is listed as a OTHER position. It is posted as a Per Diem Associate Telephone Operator role in the Secretarial/Clerical/Administrative department at dartmouth-hitchcock.
    Which team or department does the Per Diem Associate Telephone Operator at dartmouth-hitchcock belong to?
    This Per Diem Associate Telephone Operator position is part of the Secretarial/Clerical/Administrative department at dartmouth-hitchcock. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Per Diem Associate Telephone Operator position at dartmouth-hitchcock?
    Click the "Apply Now" button on this page. You will be redirected to dartmouth-hitchcock's official application portal hosted on icims where you can submit your application directly.
    When was the Per Diem Associate Telephone Operator job at dartmouth-hitchcock posted?
    This Per Diem Associate Telephone Operator position at dartmouth-hitchcock was posted on Apr 22, 2026. Apply as soon as possible — early applications are often reviewed first.
    Per Diem Associate Telephone Operator
    dartmouth-hitchcock
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