Lead Telephone Operator Emergency Dispatcher

dartmouth-hitchcock· Secretarial/Clerical/Administrative
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🌍 Remote📍 Keene, NH, USFULL TIME

About this role

Overview

This position is onsite at Cheshire Medical Center in Keene, NH.  This is not a remote position. 

 

Monday-Friday 10:30am-7:00pm. 

 

The DH benefit's package starts the first day of employment. 

 

Performs duties of Operator Services Telephone Operator, all levels, and provides leadership and training to new staff. Manages the performance of communications equipment, computers and databases. Provides operational support to the Operator Services team and provides input to leadership regarding individuals’ performance.

Responsibilities

  • Provides training and guidance for employees. Assists in system training.
  • Investigates problems and concerns from other Medical Center personnel, patients and outside resources, concerning Communications Center services and operations.
  • Ensures all emergency situations are handled according to policy. Follows up on any problem or concerns related to Emergency situations.
  • Maintains and updates Communications Center databases to ensure the accuracy of information for Center operations.
  • Handles operational issues, questions, and troubleshoots problems/ difficulties. Records and directs complaints and problems among co-workers to the Communication leadership. Oversees and ensures the smooth functioning of the communications system, including PBX system, audio and radio paging, census system, fire board, and HEAR radio. Locates and defines system problems, and notifies appropriate people to repair system.
  • Provides system problem diagnosis and completes troubleshooting procedures for radio paging, telephone and computer system. Performs computer system maintenance and/or backup for the paging system and the voice mail systems.
  • Maintains and issues spare radio pagers as required and per procedure.
  • Assists supervisor in performance assessments of the technician staff.
  • Participates in a rotation of weekend on call.
  • Performs other duties as required or assigned.

    • Qualifications

    • High School Diploma or Equivalent.
    • Three (3) years working in a telephone-based customer service role utilizing a switchboard/multiline phone, minimum of two (2) years must be in a hospital or medical facility, preferably a Dartmouth Health Member site, required.
    • Intermediate Computer Skills
    • Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.Demonstrated outstanding communication and interpersonal service skills and ability to work both independently and as part of a team required.
    • Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
    • Demonstrated expertise in all Center operations, systems and equipment.
    • Excellent organization, initiative, problem solving skills and attention to detail.
    • Complying with D-H policies and standards for all actions related to their role.

    Required Licensure/Certifications

    • 911 Training Certification within first six (6) months of employment

    Frequently Asked Questions

    Is the salary disclosed for the Lead Telephone Operator Emergency Dispatcher position at dartmouth-hitchcock?
    The salary for this Lead Telephone Operator Emergency Dispatcher role at dartmouth-hitchcock is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Is the Lead Telephone Operator Emergency Dispatcher job at dartmouth-hitchcock remote?
    Yes, this Lead Telephone Operator Emergency Dispatcher position at dartmouth-hitchcock is remote, with team members based in Keene, NH, US. You can work from home or anywhere in the supported regions.
    Is the Lead Telephone Operator Emergency Dispatcher role at dartmouth-hitchcock full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Lead Telephone Operator Emergency Dispatcher role in the Secretarial/Clerical/Administrative department at dartmouth-hitchcock.
    Which team or department does the Lead Telephone Operator Emergency Dispatcher at dartmouth-hitchcock belong to?
    This Lead Telephone Operator Emergency Dispatcher position is part of the Secretarial/Clerical/Administrative department at dartmouth-hitchcock. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Lead Telephone Operator Emergency Dispatcher position at dartmouth-hitchcock?
    Click the "Apply Now" button on this page. You will be redirected to dartmouth-hitchcock's official application portal hosted on icims where you can submit your application directly.
    When was the Lead Telephone Operator Emergency Dispatcher job at dartmouth-hitchcock posted?
    This Lead Telephone Operator Emergency Dispatcher position at dartmouth-hitchcock was posted on Feb 5, 2026. Apply as soon as possible — early applications are often reviewed first.
    Lead Telephone Operator Emergency Dispatcher
    dartmouth-hitchcock
    Apply for this role ↗

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