Associate User Support Analyst - Overnights, Radiology IT, Hybrid

dartmouth-hitchcock· Information Systems/Technology
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📍 Lebanon, NH, USFULL TIME

About this role

Overview

A frontline technical support professional who provides end-user support, both over the phone and in person, for software and hardware issues. Receives, documents, and handles tickets. Responsible for providing information, attempting first call resolution, triaging and escalating tickets for complex issues appropriately. Able to work as part of a team.

Responsibilities

  • Provides frontline technical support in person, by telephone, via self-service tickets or other communication venues on moderately complex workflows and/or processes. Documents accurate assessment, analyzes, effectively troubleshoots and resolves or appropriately escalates issues.
  • May monitor team work queues and takes ownership of tickets according to priority and daily assignments.
  • Responsible for providing a high level of customer service by providing customers with information, restoring services, providing specific services as per guidelines and escalating tickets to higher levels of support.
  • Responsible for obtaining pertinent information for ticket creation and providing a customer friendly resolution.
  • May provide analysis functions in support of special projects.
  • Maintain proficiency with tools necessary to the role, including current software platform for ticket and problem management.
  • Successfully utilizes the ACD (Automatic Call Distributor) system within department guidelines.
  • Networks and collaborates with other IS teams.
  • May present information in small group settings (informal presentations). Communicates the status of open problems or issues to all concerned parties.
  • May manage single-person projects as assigned, using proscribed workflows from inception through completion.
  • Performs other duties as required or assigned

    • Qualifications

    • High school diploma or equivalent preferred

    Required Licensure/Certifications

    • None

    Frequently Asked Questions

    Is the salary disclosed for the Associate User Support Analyst - Overnights, Radiology IT, Hybrid position at dartmouth-hitchcock?
    The salary for this Associate User Support Analyst - Overnights, Radiology IT, Hybrid role at dartmouth-hitchcock is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Associate User Support Analyst - Overnights, Radiology IT, Hybrid position at dartmouth-hitchcock located?
    This Associate User Support Analyst - Overnights, Radiology IT, Hybrid role at dartmouth-hitchcock is based in Lebanon, NH, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Associate User Support Analyst - Overnights, Radiology IT, Hybrid role at dartmouth-hitchcock full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Associate User Support Analyst - Overnights, Radiology IT, Hybrid role in the Information Systems/Technology department at dartmouth-hitchcock.
    Which team or department does the Associate User Support Analyst - Overnights, Radiology IT, Hybrid at dartmouth-hitchcock belong to?
    This Associate User Support Analyst - Overnights, Radiology IT, Hybrid position is part of the Information Systems/Technology department at dartmouth-hitchcock. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Associate User Support Analyst - Overnights, Radiology IT, Hybrid position at dartmouth-hitchcock?
    Click the "Apply Now" button on this page. You will be redirected to dartmouth-hitchcock's official application portal hosted on icims where you can submit your application directly.
    When was the Associate User Support Analyst - Overnights, Radiology IT, Hybrid job at dartmouth-hitchcock posted?
    This Associate User Support Analyst - Overnights, Radiology IT, Hybrid position at dartmouth-hitchcock was posted on Feb 25, 2026. Apply as soon as possible — early applications are often reviewed first.
    Associate User Support Analyst - Overnights, Radiology IT, Hybrid
    dartmouth-hitchcock
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    You'll be redirected to dartmouth-hitchcock's official application page on icims.