Patient Access Rep ER, PRN, Nights

hhsys
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📍 Decatur, AL, USOTHER

About this role

Overview

Job Summary: Professionally and courteously interviews patients and/or family members

to obtain accurate and complete demographic, financial, and medical information for the registration/admission process and patient identification. Verifies insurance eligibility and benefits. Estimates patient responsibility, collects, and posts payments. Ensures the  smooth flow of patients through  registration areas. Provides excellent customer service and service recovery.  Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values

Responsibilities

Key Responsibilities / Essential Functions

  • Accurately identifies patient records using 2 patient identifiers
  • Greets and interviews patients or calls and interviews patients by phone to obtain all necessary insurance and demographic information.
  • Accurately enters data into the registration system, including medical, demographic, insurance, precertification, and medical necessity data.
  • Verifies insurance benefits, precertification status, and medical necessity information.
  • Determines patient financial responsibility, collects and posts all applicable copays, deductibles, and co-insurance balances.
  • Assists patients in making payment arrangements when appropriate.
  • Completes all registrations and preregistrations in a timely manner.
  • Assists patients with completing all necessary admission forms.
  • Escorts patients to treatment locations.
  • Performs registration duties with minimal supervision or guidance.
  • Provides coverage in other Patient Access areas as needed.
  • Provides excellent customer service and service recovery when needed.
  • Required to attend all departmental staff meetings.
  • Successfully completes all required tests and quizzes in NetLearning
  • Responsible for knowledge of all pertinent policies and procedures.
  • Must be able to multi-task and prioritize multiple simultaneous duties.
  • Must utilize AIDET and HEATT to problem solve with patients, visitors, co-workers and staff from other departments.
  • Responsible for managing personal time and attendance, notifying supervisor immediately of issues.

    • Qualifications

     Minimum Knowledge, Skills, Experience Required:

     

  • Education / Certification:

    •              High School / GED required. Post-secondary education preferred.

     

  • Experience

    • Two years customer service strongly preferred. Previous registration, scheduling, insurance, medical records, or billing experience preferred.

     

  • Additional Skills / Abilities

    •              Excellent verbal and written skills required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the                     ability to multitask. Proficiency in Microsoft Office Suite strongly preferred.

    Frequently Asked Questions

    Is the salary disclosed for the Patient Access Rep ER, PRN, Nights position at hhsys?
    The salary for this Patient Access Rep ER, PRN, Nights role at hhsys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Patient Access Rep ER, PRN, Nights position at hhsys located?
    This Patient Access Rep ER, PRN, Nights role at hhsys is based in Decatur, AL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Patient Access Rep ER, PRN, Nights role at hhsys full-time or part-time?
    This is listed as a OTHER position. It is posted as a Patient Access Rep ER, PRN, Nights role at hhsys.
    How do I apply for the Patient Access Rep ER, PRN, Nights position at hhsys?
    Click the "Apply Now" button on this page. You will be redirected to hhsys's official application portal hosted on icims where you can submit your application directly.
    When was the Patient Access Rep ER, PRN, Nights job at hhsys posted?
    This Patient Access Rep ER, PRN, Nights position at hhsys was posted on Jun 10, 2024. Apply as soon as possible — early applications are often reviewed first.
    Patient Access Rep ER, PRN, Nights
    hhsys
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