Part time Customer Service Representative

Overview

Looking to TRADE up to a better opportunity?

Island Air Co. is looking for a self-motivated individual with a positive attitude to join our growing and dedicated team! This position involves handling customer inquiries, crisis management, booking service calls, and dispatching for various service locations. 

Schedule:

• Monday - Friday (Flexible)
• Part-time

What you will do:

• Answer incoming calls from new and existing customers
• Manage customer concerns by providing appropriate information and assistance to customers in urgent need while ensuring a positive customer experience
• Schedule service calls and appointments for customers
• Coordinate and dispatch service technicians to multiple locations, ensuring timely response to customer requests.
• Work collaboratively with a remote team to share information, address challenges, and provide support when needed.
• Participate in training sessions to familiarize yourself with company policies, procedures, and service offerings.

What you bring:

• Strong communication and interpersonal skills.
• Ability to manage and prioritize tasks in a fast-paced environment.
• Empathetic and customer-focused approach.

 Benefits:

• Comprehensive training provided.
• $15 hourly plus commission 

Who we are:

Island Air Co. is a leading provider of HVAC, plumbing, electrical, and generator services. We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. 

If you are a customer-focused individual with excellent communication skills we invite you to apply for this exciting opportunity to contribute to our team's success!

We are an Equal Employment Opportunity Employer