Billing Specialist III

Overview

The Billing Specialist III is responsible for managing complex billing operations, including creating prebills for resident billing, monitoring and generating submeter or RUBS billing and validating billing accuracy. This role serves as a cross-functional expert and primary point of contact for billing corrections, billing validation, and legacy workflows, while leveraging advanced system access and institutional knowledge to ensure billing accuracy, compliance, and operational continuity.

Responsibilities

• Perform prebilling functions, including research, billing audits and corrections and escalations.
• Create and manage prebills for resident billing, including submeter/RUBS information.
• Coordinate closely with internal teams to resolve account setup, correction, billing, and missing bill issues.
• Serve as the sole point of contact for prebills.
• Confirm resident and account information with Account Managers to ensure accurate billing and reporting.
• Act as a subject matter expert for legacy billing SOPs, processes and billing ops functions.
• Serve as the current Salesforce Super-User and former Nexus Super-User, maintaining advanced access and system expertise.
• Provide operational guidance on historical workarounds and process exceptions related to evolving corporate policies.

Qualifications

Required:

• High school diploma or equivalent; additional education in business, accounting, finance, or a related field preferred
• 3+ years of experience in billing operations, utility billing, accounts receivable, or related operational support roles.
• Demonstrated experience handling billing and manual billing processes, including bulk imports and non-automated workflows.
• Proven ability to work cross‑functionally with Operations, Account Management, and other internal teams.
• Advanced experience using billing or CRM systems, with elevated permissions or Super‑User access.
• Strong understanding of billing accuracy, compliance, and audit requirements.
• Experience creating and maintaining documentation, templates, SOPs, or macros.
• Ability to manage sensitive customer and resident data with discretion and accuracy.

KNOWLEDGE/SKILLS/ABILITIES

Technical & Operational Skills

• Bill correction and issue escalation
• Advanced knowledge of utility billing
• Advanced CRM and billing system navigation
• Macro, template, and workflow optimization

Analytical & Problem-Solving Skills

• High attention to detail with strong accuracy and quality control
• Ability to identify billing discrepancies and determine appropriate corrective actions
• Sound judgment in resolving non-standard or legacy billing scenarios
• Ability to work through ambiguity using historical context and documented workarounds

Communication & Collaboration

• Clear and professional communication with internal teams and stakeholders
• Ability to explain complex billing issues to non-technical audiences
• Strong follow-up and documentation habits
• Comfort serving as a sole point of contact for specialized billing functions

Work Style & Professional Strengths

• Highly organized with the ability to manage multiple priorities simultaneously
• Self-directed and accountable, with the ability to work independently
• Adaptable to evolving processes, systems, and temporary role expansions
• Trusted team member with a strong sense of ownership and reliability

Physical Demands and Working ConditionsWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision,distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.