Product Support Agent I

international-realpagepms· Operations
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📍 Manila, Pasig, PHOTHER

About this role

Overview

HomeWiseDocs.com, a RealPage Company, provides critical data and documents for real estate transactions involving homeowners associations around the United States. Our system currently processes over 10,000 real estate transactions per month. We deploy the latest technology needed to continue our growth, collaborating with major brands to meet consumer needs.  As a Product Support agent, you will work in a professional help desk/call center environment. The customer service representative will interact with customers that seek assistance with the HomeWiseDocs system. The position requires excellent communication skills and a proven record in working in a call center environment.

Responsibilities

  • Receives customer requests via Phone and helps drive first call resolution
  • Document interactions in SalesForce
  • Maintains and establishes relationships with other HomeWiseDocs.com Departments as it relates to job functions.
  • Educate customers about terminology, features and benefits of products in order to improve product related interest and satisfaction.
  • Learn our products, technically, and be able to understand how our customers use the product.

Qualifications

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Associate or Bachelor Degree Preferred
  • 1-2 years Customer Service experience.
  • Ability to work accurately and with eye for detail.
  • Ability to multitask
  • Be able to talk to customer about our products as needed.
  • Proficient in PC applications, including Microsoft Office

Top 3 Qualification:

  • -Great customer service skills required; minimum of 1 year providing high quality customer service
  • -Strong technical and troubleshooting skills
  • -Familiarity with basic office productivity software 

Competencies:

 

CUSTOMER FOCUS

  • Seeks to understand customers
  • Identifies customer services issues
  • Creates customer-focused practices
  • Assures customer satisfaction

ANALYTICAL THINKING

  • Identifies many possible causes for a problem
  • Carefully weighs the priority of things to be done
  • Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail

ADAPTABILTY

  • Looks for ways to make changes work rather than only identifying why change will not work.
  • Adapts to change quickly and easily
  •  

Frequently Asked Questions

Is the salary disclosed for the Product Support Agent I position at international-realpagepms?
The salary for this Product Support Agent I role at international-realpagepms is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Support Agent I position at international-realpagepms located?
This Product Support Agent I role at international-realpagepms is based in Manila, Pasig, PH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Support Agent I role at international-realpagepms full-time or part-time?
This is listed as a OTHER position. It is posted as a Product Support Agent I role in the Operations department at international-realpagepms.
Which team or department does the Product Support Agent I at international-realpagepms belong to?
This Product Support Agent I position is part of the Operations department at international-realpagepms. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Support Agent I position at international-realpagepms?
Click the "Apply Now" button on this page. You will be redirected to international-realpagepms's official application portal hosted on icims where you can submit your application directly.
When was the Product Support Agent I job at international-realpagepms posted?
This Product Support Agent I position at international-realpagepms was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Support Agent I
international-realpagepms
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