Customer Service Representative (with Billing Experience)
international-realpagepms· Finance & Accounting
About this role
Overview
The Vendor Account Specialist supports the Velocity Invoice Processing service by ensuring the billing addresses on clients’ vendor invoices are changed to the RealPage physical address. The position ensures timely processing of all client utility invoices by retrieving invoices identified by the Invoice Processing system as past their expected receive date and by processing those invoices once retrieved.
Responsibilities
- Ensure all required documentation is obtained from clients and/or Implementations Team with proper authorizations to effect vendor billing address changes
- Coordinate with the Implementations Team to get a timely listing of new client sites requiring billing address changes on their utility vendor invoices
- For new client property sites, submit requests to client vendors to have invoice billing addresses changed to the Velocity address
- For existing client property sites, re-request address changes as needed to ensure timely delivery of client utility vendor invoices to Velocity
- Monitor the missing invoice alerts queue in the department’s operational system to identify and resolve outstanding problem items
- Resolve items within the departments target SLS
- Monitor and action problem items submitted by clients and other Velocity departments to the group’s mailbox
- Resolve items within the departments target SLS
- Maintain department reporting on client address change status
- Data entry of invoices within the department’s system
- Additional projects as required
Qualifications
- High school diploma or equivalent required; college degree preferred
- Intermediate knowledge of MS Word and Excel
- Intermediate understanding of MS Excel spreadsheets & database applications
- Strong attention to detail
- General office skills such as data processing, filing, emailing and faxing
- Strong written and verbal communication skills
- Demonstrated follow up and organizational skills
- Able to learn new processes and tools in a fast paced environment
- Overtime may be required in order to meet deadlines
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative (with Billing Experience) position at international-realpagepms?
The salary for this Customer Service Representative (with Billing Experience) role at international-realpagepms is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative (with Billing Experience) position at international-realpagepms located?
This Customer Service Representative (with Billing Experience) role at international-realpagepms is based in Cebu City, PH, Manila, Pasig, PH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative (with Billing Experience) role at international-realpagepms full-time or part-time?
This is listed as a OTHER position. It is posted as a Customer Service Representative (with Billing Experience) role in the Finance & Accounting department at international-realpagepms.
Which team or department does the Customer Service Representative (with Billing Experience) at international-realpagepms belong to?
This Customer Service Representative (with Billing Experience) position is part of the Finance & Accounting department at international-realpagepms. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative (with Billing Experience) position at international-realpagepms?
Click the "Apply Now" button on this page. You will be redirected to international-realpagepms's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Representative (with Billing Experience) job at international-realpagepms posted?
This Customer Service Representative (with Billing Experience) position at international-realpagepms was posted on Jul 8, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative (with Billing Experience)
international-realpagepms
You'll be redirected to international-realpagepms's official application page on icims.