Patient Relations Liaison

Overview

Your compassion for patients and families, along with your respect and understanding for hospital staff, create a bridge that unites a common goal. With strong communication and conflict-resolution skills, you will address patient and family concerns and bring to light the Legacy mission of making life better for others.

Responsibilities

The Patient Relations Liaison serves as the primary point of contact between the organization and patients, ensuring a patient-centric and regulatory-compliant response to complaints and grievances. The Patient Relations Liaison is a key member of the Quality and Patient Safety Division, dedicated to ensuring a positive patient experience by addressing complaints and grievances with empathy, efficiency, and regulatory compliance. The role demands high emotional intelligence, a background in healthcare and customer service, and the ability to navigate complex situations while maintaining a patient-centric focus.

Qualifications

Education:

• Bachelor’s degree in customer service positions in regulatory complex environments, healthcare administration, social work, medical aid, or related fields.
• Healthcare experience preferred.

Experience:

• Minimum of three years’ experience in patient relations or customer service within a healthcare or regulatory complex setting.
• Preferred experience in patient advocacy, risk management, or a related field in healthcare.

Skills:

• Effective communication and active listening.
• Conflict resolution and problem-solving.
• Regulatory compliance knowledge.
• Empathy and patience.
• Ability to work independently and proactively manage tasks within a dynamic healthcare environment.
• Exceptional communication and interpersonal skills for effective patient interaction.
• Strong attention to detail with a commitment to maintaining accurate patient records.
• Previous experience in patient relations, customer service, or healthcare administration is a plus.
• Proficiency in data entry and record keeping.
• Excellent organizational and administrative skills.
• Ability to handle patient information with discretion and maintain confidentiality.
• Adaptability to changing patient needs and proactive learning.
• Effective problem-solving skills for addressing patient concerns.
• Collaborative attitude and ability to work as a team player.
• Competency in data entry and record keeping.
• Exceptional attention to detail for accurate patient data entry and record-keeping.
• Familiarity with healthcare regulatory compliance requirements.

Licensure

Licensure/Certification: None

Pay Range

Our Commitment to Health and Equal Opportunity

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you