Office Assistant Culturally Responsive

Overview

At Legacy Health, our mission is to make life better for others - and every member of our team, from clinical staff to clerical professionals, plays a vital role in fulfilling that mission. If you believe your strong clerical and communication skills can support compassionate, high-quality care, you may be an excellent fit for our Office Assistant position.

At CARES Northwest, we believe that racism is a form of child abuse, and we are deeply committed to eliminating racial inequities in all aspects of our work. We are seeking a candidate who brings a strong racial equity lens, and who is confident, capable, and committed to embedding racial equity into our programs, policies, and practices.

Fluency in both English and Spanish is essential for this role, as it plays a critical part in serving our diverse community with respect, compassion, and cultural competence.

Responsibilities

The Office Assistant – Culturally Responsive (OA-CR) serves as the first point of contact for patients visiting the clinic. Leveraging their language skills and cultural knowledge, the OA-CR plays a critical role in welcoming and assisting patients and families through the intake process.

This position requires a culturally responsive lens to ensure that each patient and their family receives equitable, respectful, and compassionate service. The OA-CR works closely with both clinical and administrative teams to support efficient clinic operations and a positive patient experience.

Key Responsibilities:

• Greets and checks in patients, acting as the first point of contact in the clinic.

• Uses bilingual (English/Spanish) skills to effectively communicate with patients and families.

• Collects and updates patient demographics, manages scheduling, and verifies insurance coverage and eligibility.

• Assists patients and families in understanding insurance benefits and explores financial assistance options.

• Provides complex clerical and administrative support, depending on clinical or non-clinical setting.

• Manages transcription, file maintenance, ordering supplies, and office equipment operation.

• May assist with orientation of new staff and serve as a resource on staffing or payroll processes.

• Performs duties independently, exercising good judgment and strong problem-solving skills.

Qualifications

Education:

• High school diploma or equivalent.

Experience:

• Three years in an administrative support role requiring judgment and performance of a wide range of secretarial and/or administrative functions. 
• Knowledge of Microsoft Office Products including Word, Excel and Outlook required. 
• Hospital or healthcare experience preferred.

Skills:

• English and Spanish fluency.

• Keyboard skills and ability to navigate electronic systems applicable to job functions.
• Budget skills and the ability to organize and work independently.
• May require ability to transcribe reports, forms, and correspondence, including the use of technical and medical terminology, from longhand or dictation.
• Ability to compose routine correspondence and reports.
• Ability to edit documents for grammar, punctuation, etc.
• Knowledge of departmental policies and procedures.
• Time management and organizational skills.
• Ability to withstand varying job pressures and effectively prioritize related tasks.
• Demonstrated interpersonal and effective communication skills that promote cooperation and teamwork.
• Ability to work with credibility and effectiveness with medical and administrative staff. Knowledge of payroll and personnel policies and procedures.
• Ability to work in a fast-paced environment.
• Ability to work with confidential information.
• May require demonstrated sixty words per minute keyboarding skill.
• Engage in culturally competent practice using demonstrated knowledge of the traditions, values, and customs of the Latinx community.

Pay Range

Our Commitment to Health and Equal Opportunity

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you