About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Automotive Service Advisor

Ford of South Austin

Ford of South Austin is part of the rapidly growing Group 1 Automotive organization, a leader in automotive retail sales and service. We are looking for customer-focused, motivated, and professional Automotive Service Advisors to join our high-performing Ford service team. As a Service Advisor, you will be the primary point of contact between our customers and service department. The ideal candidate is passionate about delivering an exceptional customer experience, building lasting relationships, and helping customers maintain their vehicles with confidence.

What We Offer

• Competitive Salary + Commission Pay Plan

• Medical, Dental, and Vision Insurance

• Life and Disability Insurance

• 401(k) with Company Match

• Paid Time Off

• Employee Vehicle Purchase Program

• Employee Stock Purchase Plan

Responsibilities

• Greet customers promptly and professionally, ensuring an outstanding service experience from start to finish.

• Listen to customer concerns and accurately document vehicle service needs.

• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.

• Communicate repair recommendations, costs, and timelines clearly and effectively.

• Coordinate with technicians to ensure efficient workflow and timely vehicle delivery.

• Keep customers informed throughout the repair process.

• Review completed work with customers and explain services performed.

• Maintain strong customer relationships to encourage repeat and referral business.

• Consistently meet or exceed customer satisfaction and sales performance goals.

• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and business partners.

Qualifications

• Previous Automotive Service Advisor experience required.

• Previous dealership experience is strongly preferred; Ford experience is a plus.

• Excellent customer service, communication, and relationship-building skills.

• Strong sales aptitude with the ability to recommend needed maintenance and repairs.

• Positive attitude, professional appearance, and strong work ethic.

• Ability to multitask and perform in a fast-paced environment.

• Basic computer and technology skills.

• Goal-oriented with a desire to achieve performance objectives.

• High School Diploma or equivalent required.

• Valid driver's license and acceptable driving record.

  Join Our Team

  If you're looking for an opportunity to grow your career with a respected automotive retailer and a thriving Ford dealership, we'd love to meet you.

  Apply today and become part of the Ford of South Austin and Group 1 Automotive team.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.