Senior Technical Service Representative

Overview

Kurita America is part of the Kurita Group, one of the leading water solutions providers in the world. Established in 1949, the Kurita Group is comprised of an international network of approximately 8000 employees located in 18 countries.

Located in Minneapolis, MN, Kurita America brings innovations to market through a holistic water management approach, incorporating state-of-the art equipment, chemistries, engineering, and services to conserve natural resources for a better, more sustainable world.

Kurita’s  corporate philosophy is to study the properties of water, master them and create an environment in which nature and humanity are in harmony

As a Senior Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner.

The Senior Technical Service Representative will complete work assignments and service accounts according to previous contracts and commitments. Conduct in-plant water sampling, analyses and reporting of results. Collect operating data on equipment and is responsible for maintaining/monitoring the chemical feed program. Complete specialized studies as well as communicate effectively with Sales Reps, Customers and internal employees.  Support Sales Force where assigned.

This individual is responsible for his/her participation in the field training program, including acquiring all assigned technical and mechanical knowledge. A Senior Technical Service Representative is responsible for developing customer and prospect rapport and goodwill, for learning the customers’ and prospects’ operations and for becoming a producing member of the company sales and service team.

Travel: 0-10% overnight travel. Daily local travel with company car

Comp:  $80,000 to $92,000 plus bonus

Responsibilities

• Maintain current customer base
• Service accounts per direction of assigned Sales Reps
• Improve technical and market knowledge
• Complete call reports, service reports and business reviews as required
• Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR’s and accounting as required
• Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service
• Performance of other duties as assigned

Qualifications

• Technical Degree or Minimum 2 Years Sales or Technical Experience
• “In-House” Training as needed to meet objectives
• Field Training with other reps to meet objectives
• Strong communication skills
• Continued training to meet objectives
• Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment.
• Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program

EEO/AA/F/M/Vet/Disabled