Sales Coordinator, Hong Kong and Macau

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment.  Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.

Overview

The Sales Coordinator provides critical operational and administrative support to the sales organization, enabling sales teams to focus on revenue generation and customer engagement. This role acts as a central point of coordination between sales, customers, and internal functions, ensuring sales activities run smoothly, efficiently, and accurately. The Sales Coordinator supports the end-to-end sales process, from opportunity tracking and documentation to reporting and order coordination, helping maintain strong customer relationships and effective sales execution.

Responsibilities

• Serves as the point of contact for all internal and external customers making certain that their questions or needs are answered promptly and completely
• Effectively handles inbound customer communications that arrive via phone, email and web in a professional manner
• Support sales effort mainly in Hong Kong and Macau
• Coordinate and communicate with clients in Hong Kong , Macau, China and Asia Pacific as and when needed
• Coordinate and communicate with customer service, production, marketing, sales, etc. colleagues in UK, Ireland and USA
• Proactively follow up on open items, communicate updates on a regular basis
• Maintain showroom tidiness, ensure product is displayed attractively
• Keep track on company samples and collateral
• General administration of office expenses, documents, travel arrangement, etc.

Qualifications

• Bachelor's degree or equivalent sales experience with at least 4 years business sales experience within the partner / dealer sector
• Successful track record of sales supports and maintain good relationship with both internal and external customers
• Customer-oriented. Good communication and interpersonal skills and enjoy building relationship with people.
• Proficient in both written and spoken English, Mandarin Chinese would be an advantage
• Working knowledge of MS OFFICE and associated applications are required

ADDITIONAL QUALIFICATIONS:

• Knowledge and/or experience in office furniture or related industry, a plus
• Excellent written and verbal
• Skillful negotiation and presentation abilities
• Aggressive follow-up and closing skills