Assistant General Manager

Overview

Who are we?

At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.

Responsibilities

Role Profile

As an Assistant General Manager at aparto, you play a pivotal role in ensuring the success of our student communities. You'll work closely with the General Manager to oversee daily operations, ensuring smooth running of the property. You will lead a diverse team and lead the selling of accommodation at our site, including face-to-face sales, on site marketing, telephone and email correspondence, mixed with excellent customer service and front of house administration. The role carries a high level of personal responsibility, including ensuring the property is health and safety compliant, overseeing budgets, managing positive relationships with stakeholders such as parents and universities, promoting aparto as the preferred student housing choice.

As an Assistant Manager, you'll be the right-hand person to the General Manager, playing a vital role in creating a thriving community.

Hospitality

• Build positive relationships with residents, parents, and visitors, ensuring exceptional service and resolving concerns promptly.
• Organise events, activities, and partnerships to create a welcoming and inclusive environment, fostering a sense of belonging.
• Assist residents with navigating student life, providing guidance and addressing their needs effectively.

Financial Management

• Track operational costs, optimise resource allocation, and contribute to achieving financial targets.
• Completes the daily transactions and tasks related to the financial operation of the property by collecting and posting rent, fees, and other payments, reconciling bank accounts, preparing financial reports, and processing invoices and payables.

Team

• Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, teamwork mindset.
• Lead your team by providing ongoing training, coaching, and feedback, fostering a collaborative and positive work environment.
• Assign tasks effectively, empowering your team to take ownership and contribute to shared goals.
• Build a strong team spirit and encourage collaboration within the residence.

Leasing

• Implement marketing strategies to attract new residents and retain existing ones, achieving high occupancy rates.
• Implement marketing initiatives to promote the residence and its unique offerings to potential residents.
• Showcase apartments effectively, highlighting the benefits of living at aparto and addressing prospective residents' questions.
• Efficiently manage the lease signing process, ensuring all documentation is completed accurately and timely.

Additional Responsibilities

• Maintain a safe and secure environment, adhering to ANUK National Code of Standards and conducting regular safety inspections.
• Establish and manage relationships with suppliers and contractors.
• Attend relevant industry meetings and stay updated on market trends.
• Participate in the on-call rota for emergencies.

Qualifications

Person Specification

• Experience of delivering excellent customer service
• A good working understanding of tenancy management and housing legislation
• A good handle on sales and marketing with a proven track record of results
• Ability to write reports and present performance indicators
• Strong IT skills transferable to in house systems (Starrez, Peninsula etc.)
• Able to communicate effectively with people at all levels
• Problem solving skills with ability to use own initiative
• Relevant student accommodation, leisure, hospitality or building management experience preferable
• Experience of offering pastoral care and spotting the issues that affect students
• Knowledge of the issues surrounding students
• Ability to handle sensitive issues
• Influencing skills and a professional outlook on challenging issues
• Outgoing and enthusiastic
• A desire to learn and to continually develop
• Willing to attend relevant training days/sessions
• Eager to seek feedback and review ways to do things better
• Able to work on own initiative

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.