Patient Relations Rep - Patient Safety and Quality
ketteringhealth· 710030 - PT SAFETY & QUAL
About this role
Job Details
Kettering Health Dayton| Dayton| Full Time | Days
Responsibilities & Requirements
Job Requirements:
- Baccalaureate Degree in a Human Services related field: Education, Social Work, Psychology, Public Relations, Nursing or a related field required.
- Experience in a hospital patient care related field
- Knowledge of hospital organization, policies, departments and personnel needs
- Skilled in investigation, research, documentation, listening, reporting, problem solving, interpersonal relations and stress management.
- Possess working knowledge of medical and legal terms, court procedures, medical record guidelines and hospital policy and procedure process
- Computer operations, letter writing, typing and email use (Microsoft Office Applications, Midas and Epic)
- Commission as an Ohio Notary Public or obtain commission within 6 months of employment
- Must have critical thinking, excellent listening skills and ability to multi-task and prioritize multiple high priority tasks
- Ability to mediate and de-escalate conflict and confrontation
- Knowledge of and adherence to HIPAA privacy laws and requirements
Job Responsibilities:
- 85-95% of cases closed in 7 days
- Demonstrates strong verbal and written communication skills
- Demonstrates the ability to assess situations, identify key issues and plan appropriate course of action
- Demonstrates ability to facilitate communication between patients, visitors, staff, physicians and administration
- Demonstrates ability to adhere to Centers for Medicare/Medicaid Services guidelines for grievance resolution
Overview
Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.
Frequently Asked Questions
Is the salary disclosed for the Patient Relations Rep - Patient Safety and Quality position at ketteringhealth?
The salary for this Patient Relations Rep - Patient Safety and Quality role at ketteringhealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Relations Rep - Patient Safety and Quality position at ketteringhealth located?
This Patient Relations Rep - Patient Safety and Quality role at ketteringhealth is based in Dayton, OH, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Relations Rep - Patient Safety and Quality role at ketteringhealth full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Patient Relations Rep - Patient Safety and Quality role in the 710030 - PT SAFETY & QUAL department at ketteringhealth.
Which team or department does the Patient Relations Rep - Patient Safety and Quality at ketteringhealth belong to?
This Patient Relations Rep - Patient Safety and Quality position is part of the 710030 - PT SAFETY & QUAL department at ketteringhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Relations Rep - Patient Safety and Quality position at ketteringhealth?
Click the "Apply Now" button on this page. You will be redirected to ketteringhealth's official application portal hosted on icims where you can submit your application directly.
When was the Patient Relations Rep - Patient Safety and Quality job at ketteringhealth posted?
This Patient Relations Rep - Patient Safety and Quality position at ketteringhealth was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Relations Rep - Patient Safety and Quality
ketteringhealth
You'll be redirected to ketteringhealth's official application page on icims.