NW Patient Account Customer Service Rep - PFS Call Center
ketteringhealth· 935693 - PFS CALL CENTER
About this role
Responsibilities & Requirements
Position duties include, but are not limited to the following:
- Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures
- This position requires working with patients and other callers in response to both hospital and physician billing questions
- The position also requires a working knowledge of all insurance payers to answer patient questions
- This position also requires a high level knowledge of the types of hospital and professional services
- Strong understanding about how denials impact the service related to the patient’s benefit/coverage plan.
- Performs other duties as assigned
Job Requirements
- High school Diploma
- 3 years Previous experience in hospital or physician
- Previous experience in patient accounting, medical billing, & medical terminology
Preferred Qualifications
- Associate’s degree
Overview
Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.
Frequently Asked Questions
Is the salary disclosed for the NW Patient Account Customer Service Rep - PFS Call Center position at ketteringhealth?
The salary for this NW Patient Account Customer Service Rep - PFS Call Center role at ketteringhealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the NW Patient Account Customer Service Rep - PFS Call Center position at ketteringhealth located?
This NW Patient Account Customer Service Rep - PFS Call Center role at ketteringhealth is based in Miamisburg, OH, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the NW Patient Account Customer Service Rep - PFS Call Center role at ketteringhealth full-time or part-time?
This is listed as a PART TIME position. It is posted as a NW Patient Account Customer Service Rep - PFS Call Center role in the 935693 - PFS CALL CENTER department at ketteringhealth.
Which team or department does the NW Patient Account Customer Service Rep - PFS Call Center at ketteringhealth belong to?
This NW Patient Account Customer Service Rep - PFS Call Center position is part of the 935693 - PFS CALL CENTER department at ketteringhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the NW Patient Account Customer Service Rep - PFS Call Center position at ketteringhealth?
Click the "Apply Now" button on this page. You will be redirected to ketteringhealth's official application portal hosted on icims where you can submit your application directly.
When was the NW Patient Account Customer Service Rep - PFS Call Center job at ketteringhealth posted?
This NW Patient Account Customer Service Rep - PFS Call Center position at ketteringhealth was posted on Mar 24, 2026. Apply as soon as possible — early applications are often reviewed first.
NW Patient Account Customer Service Rep - PFS Call Center
ketteringhealth
You'll be redirected to ketteringhealth's official application page on icims.