Senior Product Manager (Traffic/ Road alerts)

What's the role?

We are seeking an experienced and dynamic Senior Product Manager to lead a portfolio of Traffic data and services, as well as Road Alerts products, serving both Automotive and Multi-Industry markets. This role requires a visionary professional who can drive product strategy, foster (sustaining) product innovation, deliver highly competitive and differentiating product, focus on internal as well as customer-facing quality KPIs, and achieve cost targets.

The role will work closely with cross-functional teams, including Automotive and Multi-Industry go-to-market teams, development, data operations, and customer support, to ensure the successful delivery and growth of our product offerings.

Key Responsibilities:

Product Strategy and Integrated Road Map

• Define and communicate a clear product vision and strategy that aligns with the company’s overall goals and market needs.
• Develop and maintain a comprehensive, data and services integrated product road map, ensuring alignment with business objectives and customer demands.
• Prioritize product features, enhancements, and improvements based on market input, research, customer feedback, and business priorities.

New Product Development

• Lead the ideation, validation, and development of new product concepts from inception to production release.
• Conduct market research and competitive analysis to identify opportunities for (sustaining) innovation and differentiation.
• Collaborate with go-to-market, development and design teams to create customer-/user-centric products that meet market demands and exceed customer expectations.

Quality KPIs and Cost Control

• Relentless focus on product quality, making internal as well as customer-facing quality KPIs (such as defect density, first-pass yield, mean time to resolution, customer complains per feature, …) a central aspect of everyone’s role in delivering long-term product success.
• Set and achieve cost targets for the product portfolio.
• Monitor product performance metrics and make data-driven decisions to optimize product quality and cost.
• Work closely with development and data sourcing teams to develop effective integrated product road maps and quality KPIs.
• Work closely with go-to-market teams to develop effective go-to-market strategies and licensing models.

Stakeholder Management

• Act as the primary point of contact for internal and external stakeholders, including senior management, customers, and partners.
• Communicate product vision, strategy, proposition, and performance to stakeholders, ensuring alignment and support.
• Facilitate cross-functional collaboration and ensure that all teams are aligned and working towards common goals.

Customer Focus

• Champion the voice of the customer throughout the product lifecycle, ensuring that customer needs and feedback are incorporated into product decisions.
• Conduct regular customer interviews, surveys, and usability testing to gather insights and improve product offerings.
• Ensure high levels of customer satisfaction and loyalty by delivering products that meet or exceed customer expectations.

Who are you?

• Bachelor’s degree in Product, Business, Marketing, Engineering, or a related field; MBA preferred.
• Minimum of 10 years of experience in product management, with at least 5 years in a senior or lead role, ideally in Traffic and / or Road Alerts.
• You care deeply about your customers, their problems and work tirelessly to innovate on their behalf.
• Experience in working with traffic products in Automotive and in Multi-Industry markets. Included in this are companies that provide the following capabilities: (EV) Routing and Vehicle Navigation Services, Automotive L2/L2+ Navigation, Fleet Logistics, Last Mile and Middle mile, Transportation, and Traffic Management.
• Experience in creating products and solutions that improve operational efficiency of vehicles and fleets and improve ETA predictions. Has product and industry knowledge about capabilities and applications of Traffic services.
• Strong strategic thinking and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and presentation skills, with the ability to influence and align stakeholders at all levels.
• Deep understanding of market research, competitive analysis, and customer segmentation.
• Experience in agile product development methodologies and tools.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Personal Attributes

• Visionary and strategic thinker with a passion for innovation and product excellence.
• Highly analytical and data-driven, with a keen eye for detail and a focus on continuous improvement.
• Customer-centric mindset, with a commitment to delivering exceptional user experiences.
• Adaptable and resilient, with the ability to navigate and lead through change.

What we offer:

• A great work-life balance
• Hybrid model of work
• Challenging problems to solve
• Collaborative and encouraging colleagues
• Opportunities to learn, grow and develop: company hackathons, technical talks, and trainings
• Regular feedbacks
• Paid vacation days 
• Flexible working hours
• Competitive salary plus bonus
• Diverse team of fantastic & talented people from 60+ countries worldwide.
• Brown bag talks, team events, BBQ on the rooftop and more!

                                                           Change is HERE. Apply Now!                                           #LI-MM3 #LI-HYBRID

Our culture is founded on openness, collaboration and honesty, with colleagues who are brilliant in their field, helpful, resilient, loyal and strive for the best. One team in that everyone makes a difference and everyone is heard.

As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.