Client Service Representative at Northlake Animal Hospital

Practice

Northlake Animal Hospital is conveniently located off Northlake Boulevard on 10th Street in Lake Park, FL. Northlake Animal Hospital is a full-service veterinary hospital proudly serving North Palm Beach, Lake Park, and the surrounding areas.

At Northlake Animal Hospital, our patient’s health and emotional well-being are our top priorities. We believe that veterinary visits should be stress-free for both pets and owners and we strive every day to create a fun, friendly, and relaxed environment for pets and owners alike. Our doctors and staff are accountable, work well together and practice honest communication with each-other and clients. Northlake Animal Hospital is fitted with all the latest technology including digital X-ray, digital dental X-ray, ultrasound and the latest in Idexx laboratory equipment.

There is always room to grow as a professional and individual here at Northlake Animal Hospital with our performance based pay scales where we like putting your future in your own hands. Northlake Animal Hospital strives to care for our team and provides benefits such as flexible scheduling, health insurance, PTO and a 401k. Northlake Animal Hospital is closed for major holidays and weekends leaving time for you to spend with your loved ones. The Northlake team believes in a work life balance, and we are always happy to provide time off when requested. Team members also receive pet discounts for their own furry family members.

More about the Role

🐾 Join Our Amazing Team at Northlake Animal Hospital! 🐾We’re looking for an experienced Customer Service Representative to join our growing hospital! If you thrive in a fast-paced environment, love helping people and pets, and enjoy being part of a supportive, team-oriented workplace, we’d love to meet you!Our ideal candidate has excellent communication skills, a positive attitude, strong multitasking abilities, and a passion for providing outstanding client care. Veterinary experience is preferred, and the ability to keep calm and compassionate during busy moments is a must!✨ What We Offer: • 4-day, 10-hour shifts• NO weekends• Insurance benefits• Retirement plan• Paid time off & paid holidays• Structured bonus program• Fun, collaborative team environmentAt Northlake Animal Hospital, we work hard, support each other, and truly love what we do. If you’re ready to be part of a team that makes a difference every day for pets and their families, we’d love to hear from you!🐶🐱 Come grow with us and help us care for the pets we love!

Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy. 

Pay Range