Customer Service Representative, Remote Delivery

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

Responsible for delivering high-quality, efficient customer service through daily engagement and the strategic management of relationships with healthcare and hospital partners, with the objective of surpassing partner expectations.

Your Impact

• Support daily operations of the Remote Delivery (RD) program, including servicing assigned sites on a scheduled route.
• Inventory, deliver and maintain product PAR levels in each location on a set route schedule.
• Respond promptly and professionally to customer inquiries and service requests.
• Promote RD program growth by communicating with healthcare partners and recommending additional services as appropriate.
• Support new closet openings, including onsite setup, in coordination with the Operations Manager.
• Participate in quarterly inventory processes for the Remote Delivery program within the assigned service area.
• Other duties as assigned

Minimum Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of related experience.
• Proficiency in Microsoft Office and organizational skills.
• Valid driver’s license with a clean driving record.

Additional Success Factors

• Strong customer service and interpersonal skills with a positive, self-motivated approach.
• Excellent time management and organizational capabilities.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office and general computer applications.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HPO