Technical Customer Success Manager

tavus· Customer Success
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📍 San FranciscoFullTime

About this role

Technical Customer Success Manager

Location: San Francisco, CA

About Tavus

Tavus (taa-vus) is a research lab pioneering human computing. We’re building AI Humans — a new interface that closes the gap between people and machines, removing the friction of today’s systems.

Our real-time human simulation models enable machines to see, hear, respond, and even appear human — unlocking meaningful, face-to-face conversations between humans and AI.

Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants providing every patient with the attention they need. With Tavus, individuals, enterprises, and developers can build AI Humans that connect, understand, and act with empathy at scale.

We are a Series B company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners. Join us in shaping a future where humans and machines truly understand each other.

The Role

We’re looking for a Technical Customer Success Manager (CSM) who combines deep technical aptitude with a strong focus on customer outcomes.

In this role, you’ll ensure customers are successful, engaged, and consistently realizing value from Tavus’ Conversational Video Interface (CVI) platform.

You’ll act as a trusted advisor to strategic customers, owning the post-sales experience end-to-end. This includes becoming an expert in the Tavus CVI platform and guiding customers through onboarding, implementation, optimization, and expansion.

This role sits at the intersection of technical implementation, product strategy, and long-term customer success.

What You’ll Do

  • Develop a deep understanding of customer business objectives, use cases, and technical environments

  • Lead onboarding and implementation, ensuring a smooth and successful time-to-value

  • Drive ongoing adoption, engagement, and value realization across the customer lifecycle

  • Troubleshoot complex technical issues and coordinate resolutions with Engineering, Product, and Support teams

  • Serve as the primary technical point of contact for customers post-sale

  • Translate customer feedback into actionable insights for internal teams

  • Advocate for customer needs while balancing product and platform strategy

  • Build strong, long-term relationships with key stakeholders

Frequently Asked Questions

Is the salary disclosed for the Technical Customer Success Manager position at tavus?
The salary for this Technical Customer Success Manager role at tavus is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Customer Success Manager position at tavus located?
This Technical Customer Success Manager role at tavus is based in San Francisco. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Customer Success Manager role at tavus full-time or part-time?
This is listed as a FullTime position. It is posted as a Technical Customer Success Manager role in the Customer Success department at tavus.
Which team or department does the Technical Customer Success Manager at tavus belong to?
This Technical Customer Success Manager position is part of the Customer Success department at tavus. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Customer Success Manager position at tavus?
Click the "Apply Now" button on this page. You will be redirected to tavus's official application portal hosted on ashby where you can submit your application directly.
When was the Technical Customer Success Manager job at tavus posted?
This Technical Customer Success Manager position at tavus was posted on Apr 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Customer Success Manager
tavus
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