Head of Product UX/Product Experience

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.
We're building the #1 payment orchestrator in the world — and the names behind us prove it. Clients include Bolt, Ajax, Nova Post, MEGOGO. Trusted by giants like J.P. Morgan. Ranked #2 in the "Employer of the Year 2026" award by Forbes Ukraine.

Why are we introducing Product UX/Product Experience Role

At Solidgate, product quality is not defined only by features shipped — it’s defined by how clearly customers understand our product, how confidently they use it, and how well it fits into their real-world workflows.

As we scale, UX and Product Experience direction becomes a strategic function, not just a design layer.
We’re introducing this role to ensure that customer insight, product design, and user experience are deeply embedded into how product decisions are made — not added after delivery.

This role is about shaping how customers experience Solidgate end-to-end — from first demo to daily usage and long-term value.

What You Will Own

— Product UX & Product Experience strategy across Solidgate products
— Design as a system, not a service: principles, standards, rituals, and scalable practices
— Customer insight & feedback loop: turning customer signals into clear UX and product improvements
— UX involvement in sales demos, custom solutions, and merchant-facing initiatives, ensuring product clarity and consistency
— Experience-driven roll-out of new features: how customers discover, understand, and adopt new capabilities
— Close collaboration with Product Managers to embed UX thinking into discovery, prioritization, and decision-making
— Leadership of the Product Design function as a strategic partner to Product and Engineering
— Shaping how Solidgate balances usability, complexity, and scale in a fintech environment

What Makes This Role Different

— This is not a purely visual or UI role
— This is not a support function for PMs or Sales
— This is a product leadership role, focused on experience, clarity, and customer value

You will influence what we build, how we build it, and how customers perceive it.

Team Setup

You will directly lead:
— Product Design Team

You will work closely with:
— Product Managers
— Sales, Merchant Operations, and Integration teams

Your lead & mentor: Artem Sadurskyy, Chief Product Officer

Our Ideal Candidate

— Proven experience in Product UX, Product Design Leadership, or Product Experience roles
— Strong product mindset with deep customer obsession
— Experience working closely with Product Managers on discovery and prioritization
— Ability to translate complex customer workflows into clear, usable product experiences
— Experience building or scaling design systems, UX standards, and design processes
— Confidence operating in ambiguity and shaping a function as the company scales

Tools & Environment

— Figma
— Jira, Confluence or Notion
— Customer feedback & analytics tools
— Close collaboration with engineering and product teams

The Points That Make You Stand Out

— Experience in fintech, payments, or complex B2B products
— Experience working with sales-led or demo-driven products
— Strong understanding of customer onboarding, adoption, and retention flows

Why Join Solidgate?
High-impact role. You’re not inheriting a perfect system — you’re building one.
Great product. We’ve built a fintech powerhouse that scales fast. Solidgate isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses. From subscriptions to chargeback management, fraud prevention, and indirect tax — we’ve got it covered.
Part of Endeavor — a global community of the world’s most impactful entrepreneurs. We’re proud to be the first payment orchestrator from Europe to join — and to share our expertise within a network of outstanding global companies.
Massive growth opportunity. Solidgate is scaling rapidly — this role will be a career-defining move.
Top-tier tech team. Work alongside our driving force — a proven, results-driven engineering team that delivers. We’re also early adopters of cutting-edge fraud and chargeback prevention technologies from the Schemes.
Modern engineering culture. TBDs, code reviews, solid testing practices, metrics, alerts, and fully automated CI/CD.

📩 Ready to shape Product Experience at scale? Click “apply”.

➡️ We are always open to recommendations of talented individuals!

If you want to recommend someone for one of our vacancies, you can do it here. In case of a successful hire, we’ll provide you with a bonus!