Director of Operations
About this role
Overview
Opportunity: Director of Operations
Supervise and manage hotel departments and oversee hotel operations as directed.
Potential Career Path
General Manager – Area General Manager –Regional Director of Operations
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
- Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
- Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash and tax.
- Coordinate with corporate accounting department to oversee payroll functions.
- Oversee and ensure internal audit standards are met.
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
- Monitor and maintain the front office systems and equipment to ensure optimum performance.
- Serve on the hotel’s safety committee.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate or Bachelor’s degree preferred.
- Intermediate knowledge of overall hotel operations.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Frequently Asked Questions
Is the salary disclosed for the Director of Operations position at hhmlp?
The salary for this Director of Operations role at hhmlp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director of Operations position at hhmlp located?
This Director of Operations role at hhmlp is based in Santa Fe, NM, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director of Operations role at hhmlp full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Director of Operations role at hhmlp.
How do I apply for the Director of Operations position at hhmlp?
Click the "Apply Now" button on this page. You will be redirected to hhmlp's official application portal hosted on icims where you can submit your application directly.
When was the Director of Operations job at hhmlp posted?
This Director of Operations position at hhmlp was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Director of Operations
hhmlp
You'll be redirected to hhmlp's official application page on icims.