People Assistant

About Us

Location- Hyderabad

Level - Support 

Department - People

Working Pattern - Work From Home

Benefits - Benefits at Ideagen

Salary -  To be discussed at next stage

Responsibilities

• Deliver excellent customer service with accuracy and efficiency, meeting agreed SLAs across multiple countries.

• Manage the full employee lifecycle: offers, onboarding, HRIS setup, document management, right-to-work checks, payroll inputs, probation tracking, and exit processes.

• Provide first-line support for employee and manager queries, escalating complex or country-specific matters as needed.

• Ensure compliance with local data protection requirements (GDPR, PDPA) when handling employee information across borders.

• Utilize and maintain AI-powered chatbots, knowledge bases, and self-service portals for routine queries.

• Build strong relationships with stakeholders across different countries and time zones.

• Participate in knowledge-sharing sessions and support training of new team members.

• Contribute to process documentation and flag potential compliance issues or system improvements.

Skills and Experience

• Proficiency in Microsoft Office Suite.

• Experience with Workday and ticketing/case management platforms.

• Understanding of workflow automation tools and ability to quickly learn new technologies.

• Experience with AI-powered HR tools, chatbots, or API integrations.

• Strong administrative background with excellent attention to detail.

• Business-level English proficiency with cultural awareness for cross-border communications.

• Flexible approach to working across time zones in a digital-first environment.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

#LI-INDIA #LI-FULLTIME