Front Desk Supervisor - Residence Inn by Marriott

Overview

The Residence Inn Mayo Clinic Area, part of the renowned Kahler Hospitality Group, is located in the heart of Rochester, MN, offering guests a welcoming and comfortable stay with top-notch service. We pride ourselves on providing a warm and inviting atmosphere, ensuring each guest experiences exceptional hospitality.

Job Summary:We are seeking a dynamic and motivated Front Desk Supervisor to join our team. The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk primarily evenings and weekends, ensuring that all guest services are delivered with the highest level of professionalism and efficiency. This role requires a leader with strong organizational skills, excellent customer service abilities, and a passion for creating memorable guest experiences.

Responsibilities

• Supervise and support front desk staff, ensuring they provide excellent service to all guests.
• Manage the daily operations of the front desk, including check-in, check-out, and reservations.
• Handle guest inquiries, complaints, and requests in a prompt and courteous manner.
• Train, mentor, and coach front desk associates to maintain high standards of customer service.
• Monitor and manage room inventory, ensuring maximum occupancy and revenue optimization.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Assist with scheduling, payroll, and other administrative duties as needed.
• Collaborate with other departments to ensure a seamless guest experience.

Qualifications

• Previous experience in a supervisory role within a hotel or similar environment.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in hotel management software (PMS) and Microsoft Office Suite.
• Flexibility to work various shifts, including weekends and holidays.
• High school diploma or equivalent required; a degree in Hospitality Management or related field is preferred.

Compensation Range:

The compensation for this position is $19.00/hour to $20.00/hour based on qualifications and experience.

What we offer:

• Competitive starting wages
• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants