Account Management Specialist

About Teya

Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.

Your Mission:

As an Account Management Specialist, your mission is to be the ultimate growth partner for our merchants in Croatia. You’ll nurture long-term relationships, ensure our partners squeeze every drop of value from Teya, and turn every challenge into a win. You are the face of Teya—dedicated to keeping our merchants happy, loyal, and thriving.

What You’ll Be Doing:

• Champion Merchant Success Build deep, trusting relationships as a trusted advisor. You’ll regularly engage with your portfolio to understand their business goals, challenges, and needs.

• Drive Growth & Education Proactively educate clients on new Teya products and features. You’ll identify cross-sell and upsell opportunities to increase account value and help their business thrive.

• Prevent & Manage Churn Monitor account health to catch early warning signals. You'll take timely action to retain clients and proactively reach out to churned accounts to win them back with tailored solutions.

• Solve & Coordinate Act as the bridge between merchants and internal teams. Whether it's a technical tweak or a complex inquiry, you ensure a frictionless experience.

• Be the Market Voice Gather structured feedback from active and former clients to help our Product teams shape the future of Teya in Croatia.
  
  Your Story

• Experience: Background in Account Management, Sales or Customer Success.

• Growth Mindset: You enjoy identifying opportunities to expand a client's use of our products.

• Relationship Driven: You’re a natural communicator who builds trust and long-term loyalty effortlessly.

• Proactive Spirit: You don't wait for problems to find you; you monitor the "health" of your portfolio and act first.

• Tech-Savvy: Comfortable with CRMs and digital tools in a fast-paced environment.

• Bilingual: Fluent in Croatian and confident in English.

The perks 😊

• Permanent contract with 6-month probation period

• Work in a friendly, comfortable, and relaxed environment

• Enjoy flexible working hours that align with team needs

• Receive up to 26 days of vacation

• 3 fully paid days for unexpected health issues

• Monthly food allowance, plus additional benefits

• Referral bonuses for recommending new team members to join the company

• High-quality hardware is provided for work, ensuring a smooth working experience

• Structured onboarding program for all new employees

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.