Resident Services Manager

sares-regis· Property Services
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📍 Northern California, CA, US📍 Palo Alto, CA, USOTHER

About this role

Overview

We Are Growing! Sares Regis Group of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on commercial properties and multifamily communities in the western U.S. Since its founding in 1993, SRG has developed and acquired more than $7 billion in commercial and residential assets. The company manages a combined portfolio of approximately 25 million square feet of office and industrial space and 42,000 apartment units.OPPORTUNITY: RESIDENT SERVICES MANAGER - PALO ALTO, CA

 

**DAYS REQUIRED: TUESDAY - SATURDAY**

 

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 759-unit community, Oak Creek! This is a great career opportunity in an ideal location!

 

Essential Functions:

  • Responsible for greeting prospects, guests and visitors as they arrive to our community
  • Provide a personalized experience, with emphasis on care and convenience for our future and current residents
  • Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
  • Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
  • Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
  • Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
  • Identify, communicate and implement opportunities to improve resident happiness and service.

QUALIFICATIONS • Must have 1 year customer service experience with ability to pass fair housing exam.

• Must have relevant experience.• Ability to effectively communicate both written and verbal.• Experience with file audits, customer service and resident engagement a must!

• Affordable Program experience is a plus• Ability to work independently without direct supervision.• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.• Current driver's license and auto insurance.• Able to work weekends and overtime as job requires.

 

Salary range is $30.00-$32.00/hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location. 

Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

 

PLEASE APPLY ONLINE AT:

SARES REGIS CAREERS WEBSITEEQUAL OPPORTUNITY EMPLOYER All positions contingent on completion of successful background screen and drug test.

Frequently Asked Questions

Is the salary disclosed for the Resident Services Manager position at sares-regis?
The salary for this Resident Services Manager role at sares-regis is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Resident Services Manager position at sares-regis located?
This Resident Services Manager role at sares-regis is based in Northern California, CA, US, Palo Alto, CA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Resident Services Manager role at sares-regis full-time or part-time?
This is listed as a OTHER position. It is posted as a Resident Services Manager role in the Property Services department at sares-regis.
Which team or department does the Resident Services Manager at sares-regis belong to?
This Resident Services Manager position is part of the Property Services department at sares-regis. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Resident Services Manager position at sares-regis?
Click the "Apply Now" button on this page. You will be redirected to sares-regis's official application portal hosted on icims where you can submit your application directly.
When was the Resident Services Manager job at sares-regis posted?
This Resident Services Manager position at sares-regis was posted on May 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Resident Services Manager
sares-regis
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